Customer Service Associate
2 weeks ago
As a leading bank in Asia, DBS Consumer Banking Group plays a vital role in helping our customers achieve their financial goals and aspirations. With a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards, and personal loans, we aim to deliver exceptional customer experiences at every life stage.
We are committed to providing innovative financial solutions that meet the evolving needs of our customers. Our team is dedicated to working closely with sales teams to enhance customer service quality, monitor performance, and deliver quality programs to increase customer satisfaction.
Responsibilities
- Work collaboratively with sales teams to improve customer service standards
- Assist in monitoring team performance to drive quality improvements and increase customer satisfaction
- Process loan products through end-to-end workflows and coordinate with various teams
- E nsure service standards and corporate guidelines are consistently met
- F ollow operational manuals (applied to all teams)
- Handle administrative tasks efficiently to ensure smooth operations
- D eliver accurate and timely Management Information System (MIS) reports for review
Requirements
- University degree holder with minimum 2 years or above sales administration experience in banking/credit card industry
- Knowledge of call centre operations or data mining experience in banking/finance industry is an advantage
- Good command of English and Cantonese
- Proficient in Microsoft Office
What We Offer
Competitive salary and benefits package, dynamic work environment, professional development opportunities, and recognition of achievements.
A competitive salary ranging from HKD $45,000 to HKD $65,000 per month, depending on qualifications and experience, is offered to successful candidates.
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