Customer Experience Associate

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time
Role Overview

We are seeking a Customer Experience Associate to join our team at DBS Bank (Hong Kong) Limited. In this role, you will be the first point of contact for our customers and engage with them on phone calls, emails, social media, and chat.

Job Responsibilities
  • Provide exceptional customer service by responding to product and service enquiries via various channels
  • Drive customer satisfaction by assisting with cross-buy initiatives and meeting individual scorecards for call volume, availability, service level, and customer satisfaction
  • Work collaboratively with teammates to resolve customer issues efficiently
  • Maintain operational risk control and compliance in accordance with DBS standards and policies
Requirements
  • Post-secondary education or above, preferably a degree holder in any discipline
  • Experience in the call centre or banking industry, with knowledge of credit card operations and banking services an advantage
  • Excellent communication and interpersonal skills, with a strong focus on customer satisfaction
  • Able to work flexible shifts, including weekends and public holidays
  • Good command of written and spoken English and Chinese, with fluency in Putonghua an advantage
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. The estimated annual salary for this role is around $30,000 - $50,000, depending on experience and qualifications.

About Us

DBS Bank (Hong Kong) Limited is a leading financial institution in Hong Kong, offering a wide range of personal and corporate banking services. Our company values innovation, excellence, and customer satisfaction, and we are committed to providing our employees with a dynamic and supportive work environment.



  • Hong Kong, Central and Western District, Hong Kong SAR China foodpanda Full time

    Job OverviewWe are seeking a highly skilled and dedicated Customer Experience Associate to join our team at foodpanda. As an operations professional, you will play a vital role in ensuring our brands are performing to best-in-class standards.This is an excellent opportunity for individuals who possess strong analytical skills, attention to detail, and a...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hollister Co. Stores Full time

    About UsHollister Co. Stores is a leading fashion retailer that offers high-quality clothing and accessories to customers worldwide.Job Title: Retail Sales Associate - Customer Experience ExpertWe are seeking an experienced retail sales associate who can provide exceptional customer service, drive sales growth, and contribute to the overall success of our...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hollister Co. Stores Full time

    Company Overview:Hollister Co. Stores is a leading retailer of casual, fashionable clothing and accessories for young men and women. Our company culture values individuality, creativity, and a passion for delivering exceptional customer experiences.About the Role:We are seeking an experienced Sales Associate to join our team at Hollister Co. Stores. As a key...


  • Hong Kong, Central and Western District, Hong Kong SAR China Abercrombie and Fitch Stores Full time

    Abercrombie & Fitch Stores is seeking a skilled Retail Sales Associate to join our team in New Town Plaza. As a customer-facing representative, you will be responsible for delivering exceptional shopping experiences and driving sales growth. If you have a passion for fashion, excellent communication skills, and a warm and welcoming demeanor, we encourage you...


  • Hong Kong, Central and Western District, Hong Kong SAR China King Deux Search & Consulting Full time

    Company Overview:King Deux Search & Consulting is a specialized executive search firm offering bespoke talent solutions across financial services and commerce.We are committed to not only finding the right opportunity for our candidates but also leaving a legacy that lives on beyond the hiring process.Our Location:Luxury Retail Shopping MallFast-paced and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

    About This RoleWe are seeking a Customer Service Associate to join our team at Manulife.Key ResponsibilitiesHandle customer inquiries through phone calls and emails in a professional manner.Resolve customer requests within standard response times and obtain necessary information to support resolution of problems raised by customers.Cooperate with other teams...


  • Hong Kong, Central and Western District, Hong Kong SAR China Company 28 - Manulife (International) Limited Full time

    About the RoleWe are looking for a Senior Manager/Associate Director, Service and Process to join our team at Company 28 - Manulife (International) Limited.The OpportunityThe customer is at the heart of everything we do, and millions of end-users rely on our products daily. We believe in empowering Senior Manager/Associate Director, Service and Process with...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Senior Director of Customer RelationsA key role in shaping the customer experience.Wealth and Personal Banking (WPB) is a key business area at HSBC, responsible for delivering a broad and relevant suite of wealth and retail banking capabilities to our clients. Our international network and breadth of expertise enable us to support individuals, families,...


  • Hong Kong, Central and Western District, Hong Kong SAR China FWD Life Insurance Corporation Full time

    About UsFWD Group is a leading pan-Asian life insurance business with over 13 million customers across 10 markets.Job SummaryWe are seeking an experienced Customer Experience Director to manage customer service and support across our Omne platform in 10 markets.ResponsibilitiesSet the strategy for customer service and support across all markets.Review,...


  • Hong Kong, Central and Western District, Hong Kong SAR China AXA Group Full time

    Unlock a Rewarding Career with AXAAt AXA, we're committed to helping individuals, businesses, and societies thrive. As a Customer Retention Officer, you'll play a vital role in protecting what matters most to our customers.About the RoleWe're seeking an exceptional individual to join our team as a Customer Retention Officer. In this dynamic role, you'll be...


  • Hong Kong, Central and Western District, Hong Kong SAR China Maersk Full time

    Job Title: Customer Experience SpecialistJob Summary:We are seeking a skilled Customer Experience Specialist to join our team at Maersk. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences across various channels, ensuring customer satisfaction and loyalty.Responsibilities:Manage customer...


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    At DBS Bank (Hong Kong) Limited, we are seeking a highly motivated and customer-focused professional to join our team as a Customer Experience Specialist. In this role, you will be the first point of contact for our customers, providing exceptional service and support through various channels, including phone calls, emails, live chat, and social...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    Job Summary: We are seeking a highly skilled Customer Experience Manager to lead our customer journey and experience design efforts in Personal Banking Business. The ideal candidate will have a strong background in customer research, digital experience, and new initiative development. Key Responsibilities:Drive customer-centric model in Personal Banking...


  • Hong Kong, Central and Western District, Hong Kong SAR China AIA Full time

    About AIA and the RoleAIA Blue Cross (Asia-Pacific) Company Limited is a leading insurance provider seeking a skilled Customer Experience Strategist to drive digital engagement, manage customer feedback, and optimize the customer journey.As a Manager, Customer Experience & Service Design, you will play a crucial role in crafting compelling visual designs...


  • Hong Kong, Central and Western District, Hong Kong SAR China Maersk Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Agent to join our team at Maersk. This role involves owning and managing the customer experience of small/mid-sized customers, ensuring seamless interactions across all channels.Key ResponsibilitiesManage customer service operations for our online shopping platform, delivering exceptional...


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time

    About the RoleDBS Bank is seeking a highly motivated and enthusiastic Customer Experience Specialist to join our team. As a key point of contact for our customers, you will be responsible for providing exceptional service and support through various channels including phone, email, social media, and chat.Main ResponsibilitiesProvide one-stop service to...


  • Hong Kong, Central and Western District, Hong Kong SAR China Maersk Full time

    Job OverviewWe are seeking a skilled Customer Experience Manager to join our team at Maersk. As a key member of our customer service operations, you will play a critical role in delivering exceptional experiences for our small and mid-sized customers.


  • Hong Kong, Central and Western District, Hong Kong SAR China TDCX Full time

    Top Reasons to Work with TDCXTDCX offers a dynamic work environment with attractive remuneration, great perks, and performance incentives. Our comprehensive medical, insurance, or social security coverage ensures your well-being. Enjoy world-class workspaces and engage in activities that foster a positive culture.We prioritize your career growth with strong...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hermès Full time

    About UsHermès is a leading luxury brand dedicated to delivering exceptional customer experiences.Salary$80,000 - $120,000 per yearJob DescriptionAs a Customer Experience Manager at Hermès, you will be responsible for driving service excellence and enhancing the overall in-store experience for our discerning customers.ResponsibilitiesLead by example and...


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Company OverviewDBS Bank (Hong Kong) Limited is a dynamic and forward-thinking organization that empowers its employees to deliver exceptional customer experiences. As a leading financial institution, we strive to create a nimble and resilient infrastructure that enables our customers to achieve their goals.SalaryWe offer a competitive salary package ranging...