Customer Success Associate

16 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China Tbwa ChiatDay Inc Full time

Octus, a leading global provider of credit intelligence, data, and analytics, is committed to delivering exceptional client experiences. As we continue to drive innovation in the financial industry, we seek a talented Customer Success Associate to join our team.

We offer a competitive salary of $80,000 - $110,000 per year, depending on experience.

Job Description:

The Customer Success Associate will be responsible for building strong relationships with clients to understand their business drivers and goals. This role involves providing top-tier service, educating clients on using our platform, and strategizing outreach efforts to maximize usage and adoption.

  • Become an Octus expert with an understanding of our client segments, products, and the sub-investment grade market.
  • Maintain consistent contact and develop relationships with clients to ensure they are sticky with our product suite.
  • Educate and train users on using the Octus platform, including demos, sharing best practices, customizing email preferences, and providing updates on new functionalities/databases.
  • Monitor key performance indicators across accounts and strategize outreach efforts through emails, phone calls, and in-person meetings to maximize usage and adoption.
  • Proactively engage clients to gather feedback and advocate for product and coverage improvements based on feedback.

The ideal candidate will have a Bachelor's degree, preferably in business or a related field, and 1-2 years of experience in finance or sales-related fields. Strong written and verbal communication skills are essential, as well as fluency in Mandarin (although not required). A self-starter who is diligent, creative, organized, persistent, and detail-oriented is also necessary.

Benefits:

As an Octus employee, you can expect:

  • A competitive salary package.
  • Competitive health benefits.
  • Matched 401(k) and pension plans.
  • Generous parental leave.
  • Gym subsidies.
  • Educational reimbursements for career development.
  • Recognition programs.
  • Pet-friendly offices (US only).

We are an equal opportunities employer and strive to create an inclusive and diverse work environment where all individuals are valued, respected, and treated fairly.



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