Retail Banking Professional with Excellent Customer Service Skills

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time
Company Overview

Hang Seng Bank Limited is a leading financial institution in Hong Kong, committed to service excellence and providing best-in-class products and services to its customers. With a strong presence in the market, the bank seeks to attract high-calibre talent to join its team and contribute to its growth and success.

Estimated Salary Range
HK$42,000-HK$60,000 per annum, depending on qualifications and experience.

Job Description

The successful candidate will be responsible for providing quality customer service to retail customers in the bank's branch network. This will involve proactively identifying customer needs and offering appropriate banking services and solutions. Additionally, the candidate will participate in promotional campaigns to acquire new business and strengthen customer loyalty.

Principal Responsibilities
  • Provide exceptional customer service to retail customers in the branch network
  • Identify customer needs and offer relevant banking services and solutions
  • Participate in promotional campaigns to acquire new business and enhance customer loyalty


Requirements
  • University degree or associate degree holders; or HKCEE/HKDSE holders with relevant working experience
  • Relevant professional qualification in insurance and investment is an advantage
  • Strong service and sales orientation, self-motivated with good communication skills
  • Proficiency in both English and Chinese, with proficiency in Putonghua an advantage
  • High level of customer centricity mindset with dedication to deliver exceptional quality services
  • Ability to manage complex interactions effectively


Benefits
  • Attractive basic salary
  • Healthcare insurance coverage including yourself and your family
  • Retirement benefit scheme with employer's contribution
  • Employee Share Purchase Plan
  • Work-life balance: 18-30 days paid annual leave plus other categories of leave entitlements
  • Preferential interest rate for staff housing loan of up to 100% of property valuation or purchase price


Work Environment
Hang Seng Bank Limited offers a dynamic working environment with opportunities for career development and advancement.

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