Quality Assurance Professional for Retail Banking
2 days ago
Global Executive Consultants Ltd. is seeking a high-caliber Quality Assurance Professional to fill the position of Assistant Manager – Complaints.
Job Summary:We are looking for an experienced professional to assist in designing and implementing policies and internal control mechanisms to enhance quality service in branches. The ideal candidate will have a strong background in retail banking, excellent interpersonal and communication skills, and a good command of spoken and written Chinese and English.
Key Responsibilities:- Collaborate with management to develop and implement quality assurance strategies to improve customer service.
- Manage client complaints and opinions, responding promptly and professionally.
- Promote quality assurance best practices, organize training sessions, and activities for frontline staff.
- Prepare comprehensive complaints investigation reports.
- Assist with ad hoc projects as required.
- Degree or above in a relevant field.
- At least 3 years of experience in retail banking, preferably in a quality assurance role.
- Excellent interpersonal and communication skills, with a strong focus on customer service.
- Good command of spoken and written Chinese and English.
- Proficient in PC skills, especially Chinese Word Processing.
HK$25,000 - HK$30,000 per month.
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