Quality Assurance Professional for Retail Banking

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Global Executive Consultants Ltd. Full time
Job Description

Global Executive Consultants Ltd. is seeking a high-caliber Quality Assurance Professional to fill the position of Assistant Manager – Complaints.

Job Summary:

We are looking for an experienced professional to assist in designing and implementing policies and internal control mechanisms to enhance quality service in branches. The ideal candidate will have a strong background in retail banking, excellent interpersonal and communication skills, and a good command of spoken and written Chinese and English.

Key Responsibilities:
  • Collaborate with management to develop and implement quality assurance strategies to improve customer service.
  • Manage client complaints and opinions, responding promptly and professionally.
  • Promote quality assurance best practices, organize training sessions, and activities for frontline staff.
  • Prepare comprehensive complaints investigation reports.
  • Assist with ad hoc projects as required.
Requirements:
  • Degree or above in a relevant field.
  • At least 3 years of experience in retail banking, preferably in a quality assurance role.
  • Excellent interpersonal and communication skills, with a strong focus on customer service.
  • Good command of spoken and written Chinese and English.
  • Proficient in PC skills, especially Chinese Word Processing.
Estimated Salary Range:

HK$25,000 - HK$30,000 per month.



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