Quality Assurance Professional for Banking Operations
4 days ago
Job Title: Quality Assurance Professional for Banking Operations
\About the Role:
\- We are seeking a highly motivated and experienced Quality Assurance professional to join our team as Assistant Manager – Complaints & QA.
- The ideal candidate will have a proven track record of enhancing quality service in banking operations and ensuring compliance with industry standards.
Key Responsibilities:
\- Design and implement policies and internal control mechanisms to improve branch performance and customer satisfaction.
- Coordinate with internal and external stakeholders to manage client complaints and feedback, providing timely and effective responses.
- Promote quality assurance best practices and organize training sessions for frontline staff to enhance their skills and knowledge.
- Conduct thorough investigations into complaints and prepare detailed reports to inform business decisions.
- Take on additional projects as required, utilizing your expertise to drive process improvements and efficiency gains.
Requirements:
\- Degree or above in a relevant field (e.g. Business Administration, Finance).
- A minimum of 3 years' experience in retail banking, preferably in a quality assurance or compliance role.
- Excellent interpersonal and communication skills, with the ability to build strong relationships with colleagues and clients.
- Proficiency in spoken and written Chinese and English, with a good command of PC skills, particularly Chinese Word Processing.
What We Offer:
\- A competitive salary range of HK$25K - $30K per annum, reflecting your experience and qualifications.
- A dynamic and supportive work environment, with opportunities for growth and professional development.
Contact Information:
\Please submit your application, including your resume and a cover letter, to [insert contact information].
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