IT Support Specialist with Excellent Customer Service Skills
2 days ago
Swing Consulting Ltd.
We are seeking a highly motivated and customer-focused IT Support Specialist to join our team.
Salary: 18,000 - 25,000 per annum
Job Description:As an IT Support Specialist, you will be responsible for providing technical support to internal users on a range of software applications, hardware devices, and operating systems. This includes:
- Desktop Software: Installing, configuring, and troubleshooting software applications.
- Mac and PC Support: Providing assistance with hardware and software issues related to Mac and PC devices.
- MS Windows, O365, Office, Outlook: Troubleshooting and resolving issues with these applications.
You will also be responsible for physically setting up computers and software system installation, communicating effectively with end-users and other support parties, handling escalations and complaints, and managing server infrastructure and resources.
Required Skills and Qualifications:To be successful in this role, you will need:
- A Higher Diploma in Computer Science or a related field.
- At least 1 year of experience in end-user support.
- Experience with Mac support is preferred but not essential.
- Good communication and documentation skills.
We offer a competitive salary, annual leave, and a friendly working environment. If you are a motivated and customer-focused individual who is passionate about delivering excellent service, we would love to hear from you.
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