Customer Service Specialist for Insurance Operations

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full time
About the Role

We are seeking a highly skilled Customer Service Specialist to join our team at AIA International Limited. In this role, you will be responsible for handling customer enquiries and complaints regarding all activities in operation process.

Responsibilities:
  • Handle customer inquiries and complaints related to underwriting, policy owner service, and claims for different lines of business.
  • Report problems, potential crises, and complaints to supervisor for service improvement.
  • Makes outbound calls to customers for follow-up cases.
  • Executes empowerment guidelines.
  • Demonstrate excellent communication skills to ensure effective resolution of customer complaints.
Requirements:
  • A secondary education graduate with 4 years of working experience.
  • Candidates with higher academic qualifications or more relevant working experience may be considered for the position.
  • A minimum of 2-3 years of relevant experience in insurance, customer service, or hotline service.
  • Hands-on experience in customer service is essential.
  • Basic knowledge of insurance or Mandatory Provident Fund Schemes Authority (MPFA) would be an advantage.
  • You must obtain the license of Insurance Authority (IA) (Paper 1, 2, 3, 5) or MPFA (Paper 4).
Estimated Salary: HKD 30,000 - 50,000 per monthBenefits:
  • A competitive salary package.
  • Opportunities for career growth and development.
  • A supportive work environment.
  • Access to training and professional development programs.
Working with AIA International Limited

AIA International Limited is a leading insurance company dedicated to helping customers live Healthier, Longer, Better Lives. We offer a range of insurance products and services that cater to the needs of individuals and businesses in Hong Kong and other countries.

How to Apply:

To apply for this exciting opportunity, please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you.



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