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Customer Service Advisor

3 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full time

AIA International Limited is committed to creating a healthier, more sustainable future for everyone.

We are seeking an ambitious and driven Customer Service Advisor to join our team in Hong Kong. As a key member of our customer service team, you will be responsible for handling customer inquiries and complaints regarding all activities in operation process.

Key Responsibilities:

  • Handle customer enquiries and complaints regarding all activities in Operation process such as Underwriting, Policy Owner Service, and Claims for different line of business
  • Report problems, potential crisis and complaint to supervisor for service improvement
  • Make outbound calls to customers for follow-up cases
  • Execute empowerment guidelines
  • Document call activities in system
  • Document follow up items in log sheet or send email to AIAHK Business Partners
  • Work closely with AIAHK Business Partners to resolve the complaints and uncertain issues

Requirements:

  • Secondary education graduate with 4 years working experience
  • Candidates with higher academic qualification or more relevant working experience may be considered as Customer Service Advisor
  • Minimum 2-3 years relevant experience in Insurance / Customer Service / hotline service
  • Hands-on experience in customer service
  • Basic insurance or MPF knowledge would be definitely an advantage
  • You are required to obtain the license of Insurance Authority (IA) (Paper 1,2,3,5) or Mandatory Provident Fund Schemes Authority (MPFA) (Paper 4)

Estimated Salary: HKD $40,000 - HKD $60,000 per annum