Insurance Customer Service Specialist

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full time
Role Overview

AIA International Limited seeks an experienced Insurance Customer Service Specialist to join our team. In this role, you will be responsible for handling customer enquiries and complaints regarding all activities in the operation process.

About the Role
  • Handle customer enquiries and complaints regarding all activities in Operation process such as Underwriting, Policy Owner Service, and Claims for different line of business
  • Report problems, potential crisis and complaint to supervisor for service improvement
  • Makes outbound call to customers for follow-up cases
  • Execute empowerment guidelines
  • Document call activities in system
  • Document follow up items in log sheet or send email to AIAHK Business Partners
  • Work closely with AIAHK Business Partners to resolve the complaints and uncertain issues
  • Perform other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirements
Requirements
  • Secondary education graduate with 4 years working experience
  • Candidates with higher academic qualification or more relevant working experience may be considered as Customer Service Advisor
  • Minimum 2-3 years relevant experience in Insurance / Customer Service / hotline service
  • Hands-on experience in customer service
  • BASIC insurance or MPF knowledge would be definitely an advantage
  • You are required to obtain the license of Insurance Authority (IA) (Paper 1,2,3,5) or Mandatory Provident Fund Schemes Authority (MPFA) (Paper 4)
Benefits and Compensation

We offer a competitive salary range HKD $40,000 - HKD $60,000 per annum, depending on experience.

This is a full-time position based in Hong Kong, offering excellent opportunities for career growth and development. As an Insurance Customer Service Specialist, you will have the opportunity to work with a dynamic team and make a real difference in the lives of our customers.



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