Retail Banking Specialist

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

Company Overview:

Hang Seng Bank Limited is a leading financial institution in Hong Kong, committed to service excellence and customer satisfaction. Our employees are our most valuable assets, and we strive to provide them with a dynamic working environment, good career development opportunities, and competitive compensation packages.

Salary:

The estimated salary for this role is HKD 500,000 - HKD 700,000 per annum, depending on experience and qualifications.

Job Description:

This is an exciting opportunity for a high-calibre professional to join our team as a Retail Banking Specialist. As a key member of our retail distribution team, you will be responsible for providing quality customer service to our retail customers in branch network, identifying customer needs, and offering appropriate banking services and solutions.

Key Responsibilities:

  • Provide exceptional customer service to our retail customers
  • Proactively identify customer needs and offer relevant banking products and services
  • Participate in promotional campaigns to acquire new business and strengthen customer loyalty
  • Maintain awareness of operational risks and adhere to relevant policies and guidelines

Requirements:

  • University degree or Associate degree holders; or HKCEE/HKDSE holders plus relevant working experience
  • Relevant professional qualification in insurance and investment is an advantage
  • Strong service and sales orientation, self-motivated with good communication skills
  • Proficiency in both English and Chinese, with proficiency in Putonghua an advantage
  • High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
  • Ability to manage complex interactions effectively
  • Strong situation awareness, desire to learn, and ability to work in Agile environment

Benefits:

  • Attractive basic salary: HKD 500,000 - HKD 700,000 per annum
  • Healthcare insurance coverage including yourself and your family
  • Retirement benefit scheme with employer's contribution
  • Employee Share Purchase Plan
  • Work-life balance: 18-30 days paid annual leave plus other categories of leave entitlements
  • Preferential interest rate for staff housing loan of up to 100% of property valuation or purchase price
  • Recognizable corporate training and development program
  • Progressive career advancement opportunities

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