Senior Retail Banking Supervisor
2 days ago
Role Details
Job Highlights
- 3 years supervisory experience in retail banking
- Excellent communication and interpersonal skills
- Support Branch Manager on branch operations
Job Responsibilities
Key Objectives
- Ensure smooth branch operations and achieve satisfactory audit ratings by meeting control and service standards
- Develop and maintain a high-quality counter service team to achieve individual goals and branch objectives
- Provide quality customer service and proactively give feedback on service quality and work processes
- Support Branch Manager in meeting business targets through participating in branch selling and promotional activities
Requirements
- Secondary education or above, degree holder preferred
- Possession of IIQAS and other required qualifications under SFC for cross-selling insurance and investment products preferred
- Minimum 6 years experience in retail banking operations, with 3 years supervisory experience
- Good knowledge of banking products and services
- Self-motivated with good sales and service orientation
- Excellent interpersonal and communication skills
- Detail-minded and able to work under pressure
- Good command of written and spoken English and Chinese
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