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Senior Retail Banking Supervisor

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China China CITIC Bank International Limited Full time

Role Details

Job Highlights

  • 3 years supervisory experience in retail banking
  • Excellent communication and interpersonal skills
  • Support Branch Manager on branch operations

Job Responsibilities

Key Objectives

  • Ensure smooth branch operations and achieve satisfactory audit ratings by meeting control and service standards
  • Develop and maintain a high-quality counter service team to achieve individual goals and branch objectives
  • Provide quality customer service and proactively give feedback on service quality and work processes
  • Support Branch Manager in meeting business targets through participating in branch selling and promotional activities

Requirements

  • Secondary education or above, degree holder preferred
  • Possession of IIQAS and other required qualifications under SFC for cross-selling insurance and investment products preferred
  • Minimum 6 years experience in retail banking operations, with 3 years supervisory experience
  • Good knowledge of banking products and services
  • Self-motivated with good sales and service orientation
  • Excellent interpersonal and communication skills
  • Detail-minded and able to work under pressure
  • Good command of written and spoken English and Chinese