Customer Experience Specialist for Luxury Retail

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

We are Classy Wheeler Limited, a luxury retail firm with high-end clients in the fashion, watches and jewelry, leather goods, and accessories industries. Our team is seeking a Customer Experience Specialist to support our business in Hong Kong.

Job Description

As a Customer Experience Specialist, you will be responsible for:

  • Providing exceptional customer service to resolve any issues or concerns.
  • Escalating complex complaints and coordinating with internal and external parties to ensure customer satisfaction.
  • Offering consultation services to meet customers' needs and exceed their expectations.
  • Handling ad-hoc projects assigned by management.
Requirements

To be successful as a Customer Experience Specialist, you should have:

  • A diploma in any discipline.
  • At least one year of experience in customer-facing roles, preferably in the retail industry.
  • Excellent proficiency in both written and spoken Chinese and English.

The estimated salary for this position is HKD 35,000 - 50,000 per month, depending on qualifications and experience.



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