Customer Service Representative with Luxury Retail Experience

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China King Deux Search & Consulting Full time

Job Summary

We are seeking a Customer Service Representative to join our team at King Deux Search & Consulting. In this role, you will be responsible for managing the customer service counter in a luxury retail shopping mall and supporting promotional activities.

About Our Company

KDSC is a specialized executive search firm that offers bespoke talent solutions across financial services and commerce. We pride ourselves on finding the right opportunity for our candidates and leaving a lasting legacy beyond the hiring process.

Your Role

This is an excellent opportunity to work in a fast-paced and dynamic environment where customer service excellence is paramount. As a Customer Service Representative, you will be responsible for assisting in managing the customer service counter, supporting promotional activities, and performing ad-hoc duties assigned by management.

Responsibilities:

  • Manage the customer service counter in a luxury retail shopping mall
  • Support promotional activities and daily operations of the property
  • Perform ad-hoc duties assigned by management services office

Requirements

To be successful in this role, you will need:

  • An Associate Degree and High Diploma or above
  • Experience in property management or hospitality industry, preferably in a report centre or control room
  • Good communication and interpersonal skills, with good telephone manner and customer focus
  • Proven experience in a customer service role and client-facing
  • Proficiency in MS applications (Word, Excel, and Chinese Word Processing)
  • A good command of written and spoken English and Chinese (including Putonghua)

Benefits

We offer a competitive salary package, including:

  • 5 days working; 9 hours work shifts
  • No OT
  • Include Medical and Insurance plans (Dependent)

Estimated Salary: $30,000 - $40,000 per annum

Note: Only shortlisted applicants will be contacted.



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