Customer Experience Liaison
21 hours ago
About Louis Vuitton Malletier
Louis Vuitton Malletier is a leading luxury brand committed to delivering exceptional customer experiences.
Salary:
$60,000 - $80,000 per annum
Key Responsibilities:
- Ensure seamless daily operations of the Call Center align with the company's business strategy and objectives.
- Take ownership in delivering a luxurious and customer-centric experience by building strong relationships with clients and addressing their needs effectively.
- Contribute to achieving sales and Key Performance Indicator (KPI) targets while working closely with Stores to enhance client satisfaction.
- Develop relationships with clients by handling guest expectations and resolving problems efficiently.
Requirements:
- At least 2 years of extensive experience in customer service or luxury retail, including fresh graduates.
- Passionate about the Brand and committed to upholding its values.
- Ability to thrive in a call center environment with strong passions and commitment.
- Demonstrate Louis Vuitton Attitudes: Curiosity, Empathy, Agility, and Commercial Mindset.
- Good interpersonal skills and customer service orientation with selling and retail operational skills.
- Proactive team player with good communication and initiative-taking skills.
- Able to commit to work with flexible hours in shifts, including nights and weekends.
- Fluency in Cantonese, English, and Mandarin.
- Good computer literacy.
Benefits:
As a valued member of our team, you will have access to a range of benefits, including opportunities for professional growth and development, as well as competitive salary and benefits packages.
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