Customer Experience Liaison

21 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China Louis Vuitton Malletier Full time
Job Description:

About Louis Vuitton Malletier

Louis Vuitton Malletier is a leading luxury brand committed to delivering exceptional customer experiences.

Salary:

$60,000 - $80,000 per annum

Key Responsibilities:

  • Ensure seamless daily operations of the Call Center align with the company's business strategy and objectives.
  • Take ownership in delivering a luxurious and customer-centric experience by building strong relationships with clients and addressing their needs effectively.
  • Contribute to achieving sales and Key Performance Indicator (KPI) targets while working closely with Stores to enhance client satisfaction.
  • Develop relationships with clients by handling guest expectations and resolving problems efficiently.

Requirements:

  • At least 2 years of extensive experience in customer service or luxury retail, including fresh graduates.
  • Passionate about the Brand and committed to upholding its values.
  • Ability to thrive in a call center environment with strong passions and commitment.
  • Demonstrate Louis Vuitton Attitudes: Curiosity, Empathy, Agility, and Commercial Mindset.
  • Good interpersonal skills and customer service orientation with selling and retail operational skills.
  • Proactive team player with good communication and initiative-taking skills.
  • Able to commit to work with flexible hours in shifts, including nights and weekends.
  • Fluency in Cantonese, English, and Mandarin.
  • Good computer literacy.

Benefits:

As a valued member of our team, you will have access to a range of benefits, including opportunities for professional growth and development, as well as competitive salary and benefits packages.



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