Client Services Liaison
3 weeks ago
Key Responsibilities
Based in our Client Services Centre in Hong Kong, the Client Services Liaison is responsible for delivering exceptional client service by listening to and responding to each client's unique needs and resolving issues efficiently and effectively through strong and empathetic communication skills.
Key responsibilities include:
- Providing an inbound customer/Retailer response service via telephone, email, social media, and letter correspondence.
- Adopting a highly professional approach to the resolution of customer issues in all instances and via different media.
- Promoting and enhancing positive customer relationships by using a pleasant, courteous, and professional manner incorporating core brand values and marque integrity at all times.
- Ensuring that all customer contacts are dealt with in line with Dior and departmental policies and processes.
- Seeking to improve own and colleagues' customer relationships to ensure that customer service levels are acknowledged to be 'premium' both within and outside the Company.
- Using innovative approaches to customer concern resolution and ensuring new ideas with resultant successful resolution of issues are communicated within the team and department.
Requirements
The ideal candidate will possess:
- Strong experience in delivery of luxury customer service.
- Strong communication skills, both written and verbal.
- Strong sales negotiation skills.
- A highly motivated, energetic, and inspirational team player.
- Clear demonstration of a Customer First mind-set.
- Ability to identify opportunities for improvements.
- Able to work on multiple tasks and deliver results to agreed schedules.
- Fluency in English, Cantonese, Mandarin, with other languages an advantage.
About the Role
This role is an excellent opportunity for a motivated and customer-focused individual to join the Christian Dior Couture team in Hong Kong.
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