Customer Service Liaison
1 month ago
About the Role
We are seeking a skilled Customer Service Liaison to join our team at Blue Cross. As a key member of our customer service team, you will be responsible for handling customer inquiries via telephone, email, or online platform.
Duties/Accountabilities
- Handle bilingual phone-in and walk-in customer enquiries;
- Handle bilingual emails/livechat enquiries from customers;
- Work closely with teammates to provide timely and quality customer services;
- Obtain and maintain licence as an individual insurance agent of Blue Cross with the Insurance Authority, and, where necessary, upon successful licensing as individual insurance agent with the Insurance Authority, advise on or arrange contracts of insurance or carry on regulated activity;
- Handle and support any ad-hoc projects or tasks as assigned.
Key Competencies
- Good customer service, problem-solving and communication skills;
- Customer-focused, positive, self-motivated and willing to learn;
- A good team player with ability to work under pressure in a dynamic and changing environment;
- Good command of both written and spoken English and Chinese.
Requirements
- HKCEE/HKDSE or above qualification, with 5 subjects, including Chinese, English and Mathematics, attaining Level 2 / Grade E or above;
- Fulfilment of the fit and proper criteria of the Insurance Authority for licensing as an individual insurance agent of the Company, and the minimum education and qualifications requirements, including but not limited to passes in IIQE Paper 1 & 2 [subject to the regulated activities to be conducted];
- Minimum 2 year's work experience in customer service call centre or frontline counter services, preferably gained from insurance industry.
Compensation
The estimated annual salary for this role is around HKD $300,000 - $450,000 depending on experience and qualifications. You are required to obtain the relevant license(s) if your job involves regulated activities. With a competitive salary and opportunities for growth, we invite talented individuals to apply for this exciting opportunity.-
Customer Service Liaison
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China TÜV SÜD Full timeJob OverviewWe are seeking a skilled Customer Service Liaison to join our team at TÜV SÜD.Key ResponsibilitiesCoordinate and monitor project activities throughout the project lifecycle.Serve as a formal communication channel for retail customers and other stakeholders.Provide regular project status updates to the CS Supervisor.Collaborate with Project...
-
Customer Service Liaison
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China OnTheList Limited Full timeAbout OnTheList LimitedWe are a pioneering e-commerce platform, offering authentic products with the promise of being the best deal in town. Our presence spans multiple markets across Asia.Job Summary: Customer Service LiaisonThis role involves supporting the team in maintaining high customer satisfaction by resolving issues and enhancing loyalty across...
-
Customer Service Liaison for Dow Jones
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China DOW JONES Full timeJob OverviewWe are seeking a skilled Customer Service Liaison to join our team at Dow Jones.
-
Customer Support Liaison
23 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full timeJob DescriptionAt Classy Wheeler Limited, we are seeking a highly skilled Customer Support Liaison to join our team.The ideal candidate will be responsible for providing exceptional customer service, ensuring timely issue resolution, and driving customer satisfaction. If you have a passion for delivering outstanding support and possess excellent...
-
Customer Support Liaison
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Oliver James Associates Full timeAt Oliver James Associates, we are seeking a highly skilled Customer Support Liaison to join our team. This role is perfect for individuals who are passionate about delivering exceptional customer service and working in a fast-paced environment.About the RoleWe are looking for someone who can effectively assist and resolve walk-in customer queries and...
-
Customer Support Liaison
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeThe Customer Support Liaison is a vital role within Cathay Pacific Airways Limited, requiring exceptional communication skills and the ability to build strong relationships with customers.Job DescriptionThis position plays a key part in restoring customer confidence in our products and services. The successful candidate will be responsible for addressing...
-
Hong Kong, Central and Western District, Hong Kong SAR China Principal Financial Group Full timeJob Opportunity at Principal Financial GroupWe are seeking a highly skilled Customer Service Liaison to join our Relations Management Team in Hong Kong. This is an exciting opportunity to work with a leading financial services company and contribute to the growth of our business.About the RoleThe successful candidate will be responsible for supporting our...
-
Customer Service Liaison
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full timeAbout This RoleHang Seng Bank is committed to service excellence, and our team plays a vital role in enhancing our performance for customers and providing best-in-class products and services.Customer Contact Centre OverviewOur Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years, striving to provide...
-
Global Customer Liaison Specialist
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China China Aircraft Services Limited Full timeJob Description: As a Global Customer Liaison Specialist at China Aircraft Services Limited, you will be responsible for maintaining strong relationships with our key customers in Hong Kong SAR and overseas. Your primary goal is to provide exceptional customer support and ensure seamless execution of business agreements. You will work closely with the Sales...
-
Customer Service Liaison
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China JLL Full timeAbout the RoleWe are seeking a skilled Customer Service Officer to join our team in Quarry Bay. As a key member of our front-line support team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our clients and visitors.Key ResponsibilitiesProvide professional and polite responses to telephone and front...
-
Customer Service Liaison Representative
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full timeJob OverviewWe are seeking a talented Customer Service professional to support our luxury retail clients in Hong Kong. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and driving business growth.About UsClassy Wheeler Limited is a leading provider of premium retail services, partnering with top brands in...
-
Customer Service Liaison
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China TÜV SÜD Full timeJob Responsibilities:Coordinate project activities before and during the project life cycle to ensure timely completion.Provide formal communication channels to retail customers and approval bodies.Report project status to the CS Supervisor and collaborate with the Project Manager on technical issues.Process and document procedures for ongoing projects,...
-
Customer Service Liaison
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Rosewood Hong Kong Full timeRosewood Hong Kong is a leading luxury hotel that celebrates a culture of innovative hospitality. We are seeking intuitive and engaging Associates to join our team as Front Desk Associates.As a Front Desk Associate, you will provide unparalleled hospitality to our guests, ensuring an effortless arrival and departure experience. You will be the face of our...
-
Customer Service Liaison
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Link Group Full timeAbout Link GroupLink Group is an innovative organization marking a significant chapter in its global expansion. Our Hong Kong-based business combines the expertise of our talented people with cutting-edge technology, digital connectivity, data intelligence, and information security to connect people with their financial assets safely, securely, and...
-
Key Account Liaison
23 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full timeClassy Wheeler Limited is a renowned metal injection molding company with manufacturing facilities in Shanghai. We are seeking a highly skilled Key Account Liaison to join our team.Estimated Salary: $45,000 - $65,000 per annumJob Description:Responsibilities include handling customer enquiries and providing exceptional after-sales support to ensure customer...
-
Customer Experience Liaison
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Louis Vuitton Malletier Full timeJob Description:About Louis Vuitton MalletierLouis Vuitton Malletier is a leading luxury brand committed to delivering exceptional customer experiences.Salary:$60,000 - $80,000 per annumKey Responsibilities: Ensure seamless daily operations of the Call Center align with the company's business strategy and objectives. Take ownership in delivering a luxurious...
-
Hotel Liaison Specialist
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China The Langham, Hong Kong Full time**About The Langham, Hong Kong**We are seeking a highly skilled and friendly Hotel Liaison Specialist to join our team.As a key member of our Guest Services team, you will be responsible for providing exceptional service to our guests, handling their requests, and ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide warm...
-
Customer Service Operations Specialist
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Prudential plc Full timeAt Prudential, we're committed to being partners for every life and protectors for every future. Our inclusive culture ensures that our people, customers, and partners thrive. We provide a platform for our people to excel and make a meaningful impact.This role is key to delivering exceptional customer experiences. As a Customer Service Operations Specialist,...
-
APAC Customer Service Ambassador
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Carrier Full timeAbout UsLenelS2 is a global leader in advanced security systems and access control solutions, providing innovative technologies that secure buildings, assets, and people worldwide. With a commitment to excellence and cutting-edge technology, LenelS2 is dedicated to delivering superior security solutions to its customers.Job DescriptionWe are seeking an...
-
Customer Service Liaison Specialist
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full timeAbout Classy Wheeler LimitedOur esteemed client, a prominent Japanese-based global glass manufacturing company, is seeking a highly skilled Sales Administrative Executive to join their dynamic team in Hong Kong.