APAC Customer Service Ambassador

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Carrier Full time
About Us

LenelS2 is a global leader in advanced security systems and access control solutions, providing innovative technologies that secure buildings, assets, and people worldwide. With a commitment to excellence and cutting-edge technology, LenelS2 is dedicated to delivering superior security solutions to its customers.

Job Description

We are seeking an experienced Customer Service Representative to join our team in Hong Kong. The successful candidate will be responsible for providing exceptional customer service, handling phone calls and emails, and resolving customer issues effectively.

Key Responsibilities
  • Phone and Email Support: Respond to customer inquiries, provide product information, and resolve technical issues via phone and email.
  • Order Processing: Enter orders accurately, respond to order status inquiries, and process return materials authorizations.
  • Problem Solving: Analyze customer issues, identify solutions, and communicate them effectively to customers.
  • Liaison Role: Coordinate with internal departments to ensure seamless communication with customers.
Required Skills and Qualifications
  • Effective Communication: Excellent written, oral, and reading comprehension skills to communicate effectively with customers.
  • Problem-Solving Ability: Strong analytical and problem-solving skills to resolve customer issues efficiently.
  • Technical Skills: Intermediate level proficiency in MS Word, Excel, Outlook, and ability to learn software applications quickly.
Benefits
  • Competitive Salary: We offer a competitive salary range of HKD 30,000 - HKD 50,000 per month, depending on experience.
  • Opportunities for Growth: Career advancement opportunities for high-performing employees.
  • Equal Opportunity Employer: Carrier is an equal opportunity employer committed to diversity and inclusion.

Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.



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