Luxury Service Ambassador

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Rosewood Hong Kong Full time

At Rosewood Hong Kong, we're seeking a highly skilled Luxury Service Ambassador to join our team. With a focus on delivering exceptional customer experiences, this role is perfect for individuals who thrive in fast-paced environments and are passionate about providing world-class service.

Company Overview

Rosewood Hong Kong is a luxury hotel that celebrates a culture of innovative hospitality. Our Associates are empowered to create indelible memories for themselves, for each other, and for our guests.

Job Summary

We're looking for a Luxury Service Ambassador to provide the highest standard of customer service, including check-in and check-out services. This role requires a high level of professionalism, excellent communication skills, and the ability to work effectively in a team environment.

Essential Duties and Responsibilities

  • Provide exceptional customer service, striving to go above and beyond at all times
  • Maintain accurate records and logs, ensuring seamless transitions between shifts
  • Assist in implementing departmental standards and procedures, ensuring a guest-focused approach

Requirements

  • Higher Diploma in Hospitality or Tourism management is an advantage
  • Minimum 1-3 years of relevant experience in a luxury hotel, with at least 2 years in a similar capacity
  • Proficiency in English, Putonghua, and Cantonese is essential
  • Proven managerial abilities in people management and decision-making
  • High standards of professional manner, with exceptional communication, presentation, interpersonal, and problem-solving skills

Estimated Salary: HKD 55,000 - HKD 75,000 per annum, depending on experience and qualifications.



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