Luxury Service Ambassador
4 days ago
At Rosewood Hong Kong, we're seeking a highly skilled Luxury Service Ambassador to join our team. With a focus on delivering exceptional customer experiences, this role is perfect for individuals who thrive in fast-paced environments and are passionate about providing world-class service.
Company Overview
Rosewood Hong Kong is a luxury hotel that celebrates a culture of innovative hospitality. Our Associates are empowered to create indelible memories for themselves, for each other, and for our guests.
Job Summary
We're looking for a Luxury Service Ambassador to provide the highest standard of customer service, including check-in and check-out services. This role requires a high level of professionalism, excellent communication skills, and the ability to work effectively in a team environment.
Essential Duties and Responsibilities
- Provide exceptional customer service, striving to go above and beyond at all times
- Maintain accurate records and logs, ensuring seamless transitions between shifts
- Assist in implementing departmental standards and procedures, ensuring a guest-focused approach
Requirements
- Higher Diploma in Hospitality or Tourism management is an advantage
- Minimum 1-3 years of relevant experience in a luxury hotel, with at least 2 years in a similar capacity
- Proficiency in English, Putonghua, and Cantonese is essential
- Proven managerial abilities in people management and decision-making
- High standards of professional manner, with exceptional communication, presentation, interpersonal, and problem-solving skills
Estimated Salary: HKD 55,000 - HKD 75,000 per annum, depending on experience and qualifications.
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