Hotel Guest Service Ambassador

10 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China Rosewood Hong Kong Full time

Experience a new era of hospitality at Rosewood Hong Kong, where our Associates embody the spirit of limitless possibilities. In this vibrant harbourfront estate, we seek innovative and engaging individuals to join our team as Hotel Guest Service Ambassadors.

About Us

Rosewood Hong Kong is a beacon of refined luxury, celebrating a culture that inspires our Associates to deliver exceptional guest experiences. With a focus on intimate and casual yet refined hospitality, we empower our team members to create indelible memories for themselves, their colleagues, and our valued guests.

Job Summary

We are seeking intuitive and impassioned Associates to embark on a Rosewood Journey with us. As a Hotel Guest Service Ambassador, you will be the face of our hotel, providing personalized service to our discerning guests. Your duties will include answering incoming calls in a professional manner, handling wake-up calls, and working overnight shifts.

You will be an integral part of our hotel's operations, ensuring positive interactions with guests and colleagues alike. Your attention to detail and commitment to delivering exceptional service will make all the difference in creating memorable experiences for our guests.

Requirements

To succeed in this role, you will need:

  • A degree or higher diploma in Hospitality or Tourism management (an advantage)
  • A minimum of 1-year relevant experience in a sizeable luxury hotel, including internships
  • Proficiency in English, Putonghua, and Cantonese (essential); additional languages are a plus
  • A passion for delivering personalized guest service, with a keen eye for detail
Salary and Benefits

The estimated salary for this position is HKD 40,000 - 60,000 per month, depending on your experience and qualifications. Our benefits package includes competitive compensation, opportunities for growth and development, and a comprehensive health insurance plan.

Please note that we offer a range of benefits to support your well-being and career advancement. These include training and development programs, recognition and rewards, and a dynamic work environment that fosters collaboration and innovation.



  • Hong Kong, Central and Western District, Hong Kong SAR China Marriott International Full time

    Position Summary:We are seeking a skilled Hotel Guest Service Ambassador to join our team at Marriott International. This role involves providing exceptional service to guests, ensuring their stay is memorable and enjoyable.The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and possess a strong...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Peninsula Hong Kong Full time

    Job Title: Hotel Service AmbassadorWe are seeking a highly skilled and enthusiastic individual to join our team as a Hotel Service Ambassador. As a key member of our hotel staff, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Deliver services according to...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Langham, Hong Kong Full time

    Job Title: Luxury Hotel AmbassadorWe are seeking a highly skilled and experienced Luxury Hotel Ambassador to join our team at The Langham, Hong Kong. This is an exciting opportunity for a professional who is passionate about delivering exceptional guest experiences.About the Role:The Luxury Hotel Ambassador will be responsible for providing world-class...


  • Hong Kong, Central and Western District, Hong Kong SAR China Miramar Group Full time

    Job DetailsThe Mira Hong Kong is seeking a Customer Service Ambassador to join their team. This role will be responsible for providing exceptional guest experiences from arrival to departure.About the JobThis is a unique opportunity to work in a luxurious hotel environment, ensuring guests receive personalized service and attention to detail. As a Customer...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Peninsula Hong Kong Full time

    ResponsibilitiesDelivers exceptional service to guests by providing personalized and attentive care, exceeding their expectations in a five-star hotel setting.Ensures that all food and beverage orders are taken accurately and efficiently, while introducing seasonal delicacies and making recommendations for menu items.Provides detailed knowledge of the Room...


  • Hong Kong, Central and Western District, Hong Kong SAR China Cordis, Hong Kong Full time

    Job Summary We are seeking a dedicated professional to provide exceptional service and memorable experiences to our guests and colleagues at Cordis, Hong Kong. Key Responsibilities Assist in the smooth operation of our busy Front Office, ensuring seamless guest experiences. Deliver outstanding customer service, adhering to our hotel's high standards and...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Peninsula Hong Kong Full time

    We are seeking a highly skilled and enthusiastic individual to join our team as a Customer Service Ambassador. The successful candidate will be responsible for providing exceptional service to our guests, ensuring a warm and welcoming experience at all times.Key Responsibilities:Welcoming guests in a friendly and professional mannerResponding to guest...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Langham, Hong Kong Full time

    Job SummaryWe are seeking a highly skilled and experienced Guest Services Ambassador to join our team at The Langham, Hong Kong. As a key member of our hotel staff, you will be responsible for providing exceptional guest service and ensuring that our guests have a memorable and enjoyable stay with us.Key Responsibilities:Provide warm and welcoming service to...

  • Hotel Ambassador

    3 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China The Langham, Hong Kong Full time

    Job SummaryAs a key member of The Langham, Hong Kong team, you will be responsible for delivering exceptional guest experiences through personalized service and attention to detail.Provide seamless concierge and lobby guest relations services, including baggage and transportation arrangements.Greet and assist VIP guests with a warm and welcoming...


  • Hong Kong, Central and Western District, Hong Kong SAR China Cordis, Hong Kong Full time

    Job OpportunityWe are seeking a dedicated individual to provide exceptional service and create memorable experiences for our guests and colleagues at Cordis, Hong Kong.Key ResponsibilitiesAssist in the smooth operation of our Front Office, ensuring a high level of customer satisfaction.Deliver personalized service based on our hotel's standards and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Rosewood Hong Kong Full time

    At Rosewood Hong Kong, we're seeking a skilled and dedicated individual to join our team as a Luxury Service Ambassador. This role is perfect for someone who is passionate about delivering exceptional customer service and creating unforgettable experiences for our guests.Key Responsibilities:Provide personalized service to guests, ensuring their needs are...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hyatt Corporation Full time

    Chief Concierge Job SummaryWe are seeking a highly skilled and experienced Chief Concierge to join our team at Grand Hyatt Hong Kong. As the front-line representative of our hotel, you will be responsible for ensuring that all services offered at the Concierge are always available and carried out with the utmost efficiency and courtesy.About the Role:You...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Peninsula Hong Kong Full time

    We are seeking a talented individual to join our team as a Luxury Service Ambassador at The Peninsula Hong Kong. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is nothing short of unforgettable.Key Responsibilities:Provide personalized assistance to guests,...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Langham, Hong Kong Full time

    Job SummaryWe are seeking a highly skilled and experienced Guest Services Ambassador to join our team at The Langham, Hong Kong.Key Responsibilities:Ensure seamless check-in and check-out experiences for guestsMonitor and address guest satisfaction, resolve issues, and maintain accurate recordsProvide exceptional hospitality and professionalism in all guest...

  • Hotel Ambassador

    4 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Full time

    We are seeking a skilled and dedicated individual to join our team as a Concierge Host at Shangri-La.Key Responsibilities:Provide exceptional guest service and ensure a seamless experience for our valued customers.Utilize excellent communication skills to effectively interact with guests, colleagues, and management.Collaborate with the hotel team to maintain...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Peninsula Hong Kong Full time

    We are seeking a highly skilled Guest Relations Executive to join our team at The Peninsula Hong Kong. As a key member of our hospitality team, you will be responsible for delivering exceptional guest services and administrative support to ensure a seamless experience for our valued guests.Key Responsibilities:Provide guest services and administrative...


  • Hong Kong, Central and Western District, Hong Kong SAR China Ocean Park Full time

    Job Title: Water Park Guest Service AmbassadorDepartment: Water Park Guest ServicesJob Type: Part-time/ContractJob Summary:The ideal candidate will be responsible for delivering exceptional guest experiences across various areas of the Water Park, including ticketing, enquiry counters, admission gates, and cabana areas. They will handle guest comments and...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Peninsula Hong Kong Full time

    We are seeking a talented Customer Service Ambassador to join our team at The Peninsula Hong Kong. As a key member of our hospitality team, you will provide exceptional customer service and support to internal and external customers.In this role, you will handle various types of inquiries over the phone efficiently and effectively. You will also be...

  • Front Desk Ambassador

    2 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China The Peninsula Hong Kong Full time

    We are seeking a highly skilled Front Desk Ambassador to join our team at The Peninsula Hong Kong. As a representative of our esteemed hotel, you will be responsible for delivering exceptional guest experiences and ensuring seamless interactions between guests and our staff.Key Responsibilities:Welcoming guests with a smile and providing personalized...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Langham, Hong Kong Full time

    Job SummaryAs a Langham Ambassador in Food & Beverage, you will be responsible for delivering exceptional service to our guests in T'ang Court, Chinese Restaurant. Your key responsibilities will include:Providing seamless service to guests, adhering to 5-star hotel standards;Making recommendations on menu items, showcasing your product knowledge;Maintaining...