Hotel Guest Service Ambassador
10 hours ago
Experience a new era of hospitality at Rosewood Hong Kong, where our Associates embody the spirit of limitless possibilities. In this vibrant harbourfront estate, we seek innovative and engaging individuals to join our team as Hotel Guest Service Ambassadors.
About UsRosewood Hong Kong is a beacon of refined luxury, celebrating a culture that inspires our Associates to deliver exceptional guest experiences. With a focus on intimate and casual yet refined hospitality, we empower our team members to create indelible memories for themselves, their colleagues, and our valued guests.
Job SummaryWe are seeking intuitive and impassioned Associates to embark on a Rosewood Journey with us. As a Hotel Guest Service Ambassador, you will be the face of our hotel, providing personalized service to our discerning guests. Your duties will include answering incoming calls in a professional manner, handling wake-up calls, and working overnight shifts.
You will be an integral part of our hotel's operations, ensuring positive interactions with guests and colleagues alike. Your attention to detail and commitment to delivering exceptional service will make all the difference in creating memorable experiences for our guests.
RequirementsTo succeed in this role, you will need:
- A degree or higher diploma in Hospitality or Tourism management (an advantage)
- A minimum of 1-year relevant experience in a sizeable luxury hotel, including internships
- Proficiency in English, Putonghua, and Cantonese (essential); additional languages are a plus
- A passion for delivering personalized guest service, with a keen eye for detail
The estimated salary for this position is HKD 40,000 - 60,000 per month, depending on your experience and qualifications. Our benefits package includes competitive compensation, opportunities for growth and development, and a comprehensive health insurance plan.
Please note that we offer a range of benefits to support your well-being and career advancement. These include training and development programs, recognition and rewards, and a dynamic work environment that fosters collaboration and innovation.
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