Guest Service Ambassador
3 weeks ago
Job Opportunity
We are seeking a dedicated individual to provide exceptional service and create memorable experiences for our guests and colleagues at Cordis, Hong Kong.
Key Responsibilities
- Assist in the smooth operation of our Front Office, ensuring a high level of customer satisfaction.
- Deliver personalized service based on our hotel's standards and procedures.
- Identify opportunities to upsell and cross-sell, maximizing hotel revenue.
- Manage overnight duties with a focus on guest satisfaction.
Requirements
- Previous customer service experience in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Technical proficiency and attention to detail.
- Able to work effectively under pressure, prioritizing tasks and deadlines.
Desirable Qualities
- A genuine passion for delivering exceptional service.
- Natural, honest, and reliable in all interactions.
- Thoughtful, detailed, and friendly in approach.
- Intuitive and seamless in providing solutions.
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