Guest Relations Ambassador

2 months ago


Hong Kong, Central and Western District, Hong Kong SAR China The Peninsula Hong Kong Full time

**Job Summary**

The Peninsula Hong Kong is seeking a highly skilled Guest Relations Executive to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional guest services and administrative support to ensure a seamless and memorable experience for our valued guests.

Key Responsibilities:

  • Provide personalized guest services and support to ensure timely and effective delivery of services
  • Ensure all pre-arrival arrangements and check-in procedures for assigned VIPs are carried out with precision and attention to detail
  • Perform lobby duties, promote goodwill, and provide operational support to enhance the overall guest experience
  • Maintain the integrity, collection, and management of guest databases to ensure accurate and up-to-date information

Requirements:

  • At least 1-2 years of relevant guest service experience, with hotel experience preferred
  • Excellent command of both spoken and written English, with proficiency in Putonghua an advantage
  • Knowledge of MS Office and prior experience with reports and database management an asset
  • Outgoing and pleasant personality, with strong interpersonal and communication skills

About The Peninsula Hong Kong:

The Peninsula Hong Kong is a legendary hotel that has been a symbol of luxury and elegance since its opening in 1928. Our hotel blends the grandeur and nostalgia of a bygone era with modern technology and convenience, offering a unique and unforgettable experience for our guests.



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