Guest Services Ambassador

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China The Langham, Hong Kong Full time
Job Summary

We are seeking a highly skilled and experienced Guest Services Ambassador to join our team at The Langham, Hong Kong. As a key member of our hotel staff, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Provide warm and welcoming service to guests, responding to their needs and requests in a timely and professional manner.
  • Assist with concierge duties, including making travel arrangements, booking reservations, and providing recommendations for local attractions and activities.
  • Work closely with the Langham Club, Business Centre, and Guest Services teams to ensure seamless service delivery.
  • Handle guest comments and complaints in a professional and courteous manner, resolving issues promptly and efficiently.
  • Promote hotel facilities and services, including the Health Club, Business Centre, and F&B outlets.
  • Offer expert advice and insights to guests on local attractions, events, and activities.
Requirements:
  • Minimum 1 year of experience in the hotel industry.
  • Diploma or above in a relevant field.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Additional language skills are an advantage.

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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