Guest Experience Ambassador
7 days ago
Job Summary
At Marriott International, we're looking for a skilled Guest Experience Expert to join our team. As a Guest Experience Expert, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-in and check-out processes, and providing personalized services to our guests.
Key Responsibilities
- Process operational needs and address guest requests in a timely and efficient manner
- Complete reports and share information about local attractions and services
- Ensure a safe and welcoming work environment, adhering to company policies and procedures
- Maintain confidentiality and protect company assets
- Uphold quality standards and ensure uniform, personal appearance, and communication are professional
- Work on your feet and move around the property, taking a hands-on approach to work
Requirements
- High school diploma or equivalent
- No related work experience required
- No supervisory experience required
- Proficient in written and spoken English and Chinese
- Valid work permit or authorized to work in Hong Kong
Marriott International is an Equal Opportunity Employer
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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