Guest Experience Ambassador

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Marriott International Full time

Job Summary

At Marriott International, we're looking for a skilled Guest Experience Expert to join our team. As a Guest Experience Expert, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-in and check-out processes, and providing personalized services to our guests.

Key Responsibilities

  • Process operational needs and address guest requests in a timely and efficient manner
  • Complete reports and share information about local attractions and services
  • Ensure a safe and welcoming work environment, adhering to company policies and procedures
  • Maintain confidentiality and protect company assets
  • Uphold quality standards and ensure uniform, personal appearance, and communication are professional
  • Work on your feet and move around the property, taking a hands-on approach to work

Requirements

  • High school diploma or equivalent
  • No related work experience required
  • No supervisory experience required
  • Proficient in written and spoken English and Chinese
  • Valid work permit or authorized to work in Hong Kong

Marriott International is an Equal Opportunity Employer

We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



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