Digital Ambassador

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Digital Ambassador. As a key member of our branch banking team, you will play a vital role in promoting digital banking services and products to our customers, while also providing exceptional customer service and support.

Key Responsibilities
  • Adopt and promote digital banking services and products to customers, encouraging them to use online and mobile banking channels.
  • Identify and address customer needs, providing personalized solutions and recommendations to meet their financial goals.
  • Establish and maintain strong relationships with customers, ensuring their banking needs are met and exceeded.
  • Ensure compliance with HSBC's policies, standards, and internal controls.
  • Work collaboratively with colleagues to achieve business objectives and deliver exceptional customer experiences.
Requirements
  • Secondary school graduate with a pass in 5 subjects for HKCEE or HKDSE, including Math, Chinese or English, equivalent or above.
  • Customer-centric mindset with a commitment to delivering quality service.
  • Self-motivated and adaptable to a service environment.
  • Good interpersonal and communication skills, with fluency in Cantonese and English. Mandarin is a definite advantage.
  • Holder of insurance or investment license, preferred but not a must.
Employee Benefits
  • Competitive salary package with stable working hours and a 5-day work week.
  • 18 days paid annual leave, plus additional leave such as marriage, birthday, and maternity/paternity leave.
  • Medical and dental coverage for you, your spouse, and children.
  • Staff housing loan up to 100% of the valuation or purchase price.
  • Employee banking services, including loans, credit facilities, and credit cards.
  • Progressive career advancement opportunities.

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