Boutique Manager.

4 months ago

Hong Kong, Hong Kong SAR China Sotheby’s Full time

ABOUT SOTHEBY'S

Established in 1744, Sotheby’s is the world’s premier destination for art and luxury. Sotheby’s promotes access to and ownership of exceptional art and luxury objects through auctions and buy-now channels including private sales, e-commerce and retail. Our trusted global marketplace is supported by an industry-leading technology platform and a network of specialists spanning 40 countries and 70 categories which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Design, as well as collectible cars and real estate. Sotheby’s believes in the transformative power of art and culture and is committed to making our industries more inclusive, sustainable and collaborative.

The Role

The Boutique Manager is responsible for leading and motivating the store team to achieve the sales targets defined by the management, providing best-in-class client experience, building trusted and long-lasting relationship with customers, and finally cultivating a spirit of ultra-luxury hospitality within a cross-category products environment.

RESPONSBILITIES

Salon Growth & Performance Management (including Business Development)

Budget: fully responsible for achieving the sales targets defined for the year Propose, define, and monitor the implementation of a strategic and dynamic action plan to achieve the Salon sales targets & relevant KPIs Proactively identify new business opportunities, aiming at generating additional traffic to the store and leading to top line results Maximize the potential of the cross-category products environment in the store, capitalizing on all available resources (visual merchandising, training, CRM tool, events and ect.) Lead by example on the floor and act as a Sotheby’s Ambassador, understanding the clients’ needs, and identifying potential areas of improvements Be aware of the surrounding luxury competitive environment, its dynamics and market trends Build a solid database of local and international HNWI

Luxury Hospitality & Retail Excellence

Maintain a consistent, uncompromising high level of presentation while providing ultra-luxury hospitality services to clients Manage the customer flow on the shop floor ensuring a smooth handling of the traffic and exceptional retail experience Promote a client-centric mindset within the team, always exceeding clients’ expectations and fulfilling their needs with outstanding retail experience Perform daily, weekly and monthly reports in order to track key metrics: sales achievement, customer service, CRM analysis and client retention, staff commission

Operations & Inventory Management

Guide and supervise the team in the correct execution of all operating procedures and policies (security, compliance, opening and closing of the store) Responsible for all inventory management and documentation: ensure that the stock is properly secured, complete and accurate at all times Monitor the Salon expenses within budget guidelines Ensure that the store respects high standards of cleanliness and presentation Plan monthly roster/shifts and resources allocation

Marketing, Events & Visual Merchandising

Collaborate with Sotheby’s peers (marketing, store design & local office teams) in the execution of the marketing and Visual Merchandising activities Responsible for implementing and updating the Visual Merchandising of Sotheby’s: display of products, windows and signage exposure, ad-hoc thematic, digital content

Team Management & People Development

Promote a positive, cooperative, and professional work environment that foster trust, integrity, and respect Coach, train, motivate and lead the team by example with high performance standards Drives growth and people development plan: set performance targets for team and individuals with relevant KPIs, perform regular follow up and one-to-one meeting, as well as annual performance review Conduct daily briefing and develop a client-oriented approach with regular role plays Identify and plan team’s training requirements

IDEAL EXPERIENCE & COMPETENCIES

Minimum 3-5 years of similar manager roles in the field of Luxury watches & jewellery or fashion Experience in new store opening planning and execution High standards of client services and luxury hospitality At ease in engaging, networking and selling to high-net-worth clients: good understanding of their consumer behaviour Existing local client base would be a plus General knowledge on luxury products and industry trends is a must Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy while respecting deadlines Customer oriented, strong collaborative spirit, and excellent communication skills Team player able to work effectively both individually and within a collaborative organization MS office and Computer literacy Fluent in Cantonese, Mandarin & very good proficiency in English

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