Boutique Manager.

5 months ago


Hong Kong, Hong Kong SAR China Sotheby’s Full time

ABOUT SOTHEBY'S

Established in 1744, Sotheby’s is the world’s premier destination for art and luxury. Sotheby’s promotes access to and ownership of exceptional art and luxury objects through auctions and buy-now channels including private sales, e-commerce and retail. Our trusted global marketplace is supported by an industry-leading technology platform and a network of specialists spanning 40 countries and 70 categories which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Design, as well as collectible cars and real estate. Sotheby’s believes in the transformative power of art and culture and is committed to making our industries more inclusive, sustainable and collaborative.

The Role

The Boutique Manager is responsible for leading and motivating the store team to achieve the sales targets defined by the management, providing best-in-class client experience, building trusted and long-lasting relationship with customers, and finally cultivating a spirit of ultra-luxury hospitality within a cross-category products environment.

RESPONSBILITIES

Salon Growth & Performance Management (including Business Development)

Budget: fully responsible for achieving the sales targets defined for the year Propose, define, and monitor the implementation of a strategic and dynamic action plan to achieve the Salon sales targets & relevant KPIs Proactively identify new business opportunities, aiming at generating additional traffic to the store and leading to top line results Maximize the potential of the cross-category products environment in the store, capitalizing on all available resources (visual merchandising, training, CRM tool, events and ect.) Lead by example on the floor and act as a Sotheby’s Ambassador, understanding the clients’ needs, and identifying potential areas of improvements Be aware of the surrounding luxury competitive environment, its dynamics and market trends Build a solid database of local and international HNWI

Luxury Hospitality & Retail Excellence

Maintain a consistent, uncompromising high level of presentation while providing ultra-luxury hospitality services to clients Manage the customer flow on the shop floor ensuring a smooth handling of the traffic and exceptional retail experience Promote a client-centric mindset within the team, always exceeding clients’ expectations and fulfilling their needs with outstanding retail experience Perform daily, weekly and monthly reports in order to track key metrics: sales achievement, customer service, CRM analysis and client retention, staff commission

Operations & Inventory Management

Guide and supervise the team in the correct execution of all operating procedures and policies (security, compliance, opening and closing of the store) Responsible for all inventory management and documentation: ensure that the stock is properly secured, complete and accurate at all times Monitor the Salon expenses within budget guidelines Ensure that the store respects high standards of cleanliness and presentation Plan monthly roster/shifts and resources allocation

Marketing, Events & Visual Merchandising

Collaborate with Sotheby’s peers (marketing, store design & local office teams) in the execution of the marketing and Visual Merchandising activities Responsible for implementing and updating the Visual Merchandising of Sotheby’s: display of products, windows and signage exposure, ad-hoc thematic, digital content

Team Management & People Development

Promote a positive, cooperative, and professional work environment that foster trust, integrity, and respect Coach, train, motivate and lead the team by example with high performance standards Drives growth and people development plan: set performance targets for team and individuals with relevant KPIs, perform regular follow up and one-to-one meeting, as well as annual performance review Conduct daily briefing and develop a client-oriented approach with regular role plays Identify and plan team’s training requirements

IDEAL EXPERIENCE & COMPETENCIES

Minimum 3-5 years of similar manager roles in the field of Luxury watches & jewellery or fashion Experience in new store opening planning and execution High standards of client services and luxury hospitality At ease in engaging, networking and selling to high-net-worth clients: good understanding of their consumer behaviour Existing local client base would be a plus General knowledge on luxury products and industry trends is a must Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy while respecting deadlines Customer oriented, strong collaborative spirit, and excellent communication skills Team player able to work effectively both individually and within a collaborative organization MS office and Computer literacy Fluent in Cantonese, Mandarin & very good proficiency in English

To view our Candidate Privacy Notice for the US, please click here .

To view our Candidate Privacy Notice for the UK, Hong Kong, France and Switzerland, please click here .


  • A. LANGE

    2 months ago


    Hong Kong, Hong Kong SAR China A. Lange und Söhne Full time

    KEY RESPONSIBILITIES SALES Exceed boutique budgets in accordance with brand retail strategy (compliance with group procedures, legal, fiscal, and customs regulations) Assess local market opportunities to implement a proactive and effective sales strategy across boutiques Lead and delegate monthly meetings, projects and meetings Achieve Boutique...


  • Hong Kong, Hong Kong SAR China CHANEL Full time

    Job Purpose : The Deputy Head of Boutique plays an important role in inspiring and managing the boutique team to achieve the mission of the brand, and is the primary driver of effective day-to-day operations in the boutique. As a bridge between the Head of Boutique and the Boutique team, the Deputy Head of Boutique supports the Head of Boutique to...


  • Hong Kong, Hong Kong SAR China Sotheby’s Full time

    ABOUT SOTHEBY'S Established in 1744, Sotheby’s is the world’s premier destination for art and luxury. Sotheby’s promotes access to and ownership of exceptional art and luxury objects through auctions and buy-now channels including private sales, e-commerce and retail. Our trusted global marketplace is supported by an industry-leading technology...

  • Credit analyst

    2 weeks ago


    Hong Kong, Hong Kong SAR China Hays Full time

    Our client is a prestigious boutique bank. They are seeking a highly skilled and experienced Credit Analyst MaYour new company Our client is a prestigious boutique bank. They are seeking a highly skilled and experienced Credit Analyst Manager to join their dynamic team. Your new role Conduct thorough credit analysis and risk assessments. Develop and...


  • Hong Kong, Central and Western District, Hong Kong SAR China INS Global Full time

    Job Opportunity:We are seeking a highly skilled Wine Sales Professional to join our team in Hong Kong, Macao, Taiwan, or the Philippines. This is an exceptional opportunity for a passionate wine expert to leverage their extensive knowledge and sales experience to drive growth and success.About the CompanyOverview:Our client, a renowned wine producer and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Christian Dior Couture Full time

    We are seeking a talented Luxury Boutique Sales Professional to join our esteemed team at Christian Dior Couture in Hong Kong.The ideal candidate will have a minimum of 2-3 years' experience in the luxury retail industry, with a proven track record of maximizing sales and achieving targets. A good command of English, Mandarin, and Cantonese is essential for...


  • Hong Kong, Central and Western District, Hong Kong SAR China One Arrow Consulting Full time

    Job Description:We are seeking a highly experienced and skilled Strategic Operations Director to join our team at One Arrow Consulting. This is an exceptional opportunity for a seasoned professional to take on a leadership role in driving the operational success of our boutique hedge fund.About Us:One Arrow Consulting is a dynamic and innovative firm that...


  • Hong Kong, Hong Kong SAR China Van Cleef & Arpels Full time

    Are you a good match? You have solid experience in CRM, retail experience would be a plus. You have strong analytic thinking and skills with solid experience dealing with data and curiosity to dig out facts behind, translating insights into real actions and solutions. You evaluate issues and opportunities from different perspectives. You are the...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hermès Full time

    Store LeadershipAssume store leadership responsibilities in the absence of the Boutique ManagerEnsure seamless execution of company procedures and systemsCoordinate central project roll-outs and tools in the storeSupport the Boutique Manager in preparing monthly reports, including business and commission reportsTeam ManagementLead and manage the store team:...

  • Store Planning Manager

    2 months ago


    Hong Kong, Hong Kong SAR China Van Cleef & Arpels Full time

    Are you a good match? You have solid experience in the relevant field with professional qualifications in Project Management / Interior Design / Architecture / Civil Engineering. You have strong analytical and strategic thinking in Procurement, Vendors Management and Project Management. You have a good knowledge in AutoCAD, PowerPoint and Microsoft...


  • Hong Kong, Hong Kong SAR China Hermès Full time

    Store Management / Operations Be responsible of the store in absence of the Boutique Manager Ensures that all company’s procedures and systems are clearly understood and followed and run smoothly  Coordinate the roll-out of central projects / tools in the store  Assist the Boutique manager to prepare monthly reports including business report...


  • Hong Kong, Hong Kong SAR China Buccellati Full time

    KEY RESPONSIBILITIES Overview: As a pivotal leader in Buccellati's expansion across the Asia Pacific ex China, ex South Korea, the Retail Director will drive our retail strategy, ensuring alignment with our brand’s heritage while adapting to local market dynamics. This role is crucial in enhancing our market presence and delivering exceptional...

  • Sales Manager

    4 weeks ago


    Hong Kong, Hong Kong SAR China INS Global Full time

    Job DescriptionABOUT THE COMPANYOur Client, a distinguished wine producer and merchant group based in Bordeaux, has captivated wine enthusiasts around the world with its exceptional offerings. Founded in the 1870s, the company relocated to Bordeaux in the mid-20th century, expanding its global reach to over 90 countries. It remains family-owned and...

  • Sales Manager

    4 weeks ago


    Hong Kong, Hong Kong SAR China INS Global Full time

    ABOUT THE COMPANYOur Client, a distinguished wine producer and merchant group based in Bordeaux, has captivated wine enthusiasts around the world with its exceptional offerings. Founded in the 1870s, the company relocated to Bordeaux in the mid-20th century, expanding its global reach to over 90 countries. It remains family-owned and independent, with a...

  • CRM Manager, NEA

    3 months ago


    Hong Kong, Hong Kong SAR China Roger Dubuis Full time

    MAIN PURPOSE The position will define and implement the priorities and actions of CRM as per HQ strategies for the best client experience which lead to client’s recruitment, upgrade and reactivation. This role is key to develop CRM program by leveraging data, through seamless communication with boutique staff as well as real client engagement experience...


  • hong kong, Hong Kong SAR China Global Executive Consultants Ltd. Full time

    High Jewellery Sales Manager – Luxury Brand (Ref. No.: 26343) Our client, a well-known Luxury Brand, is looking for a high-caliber person to fill the position. Job Duties Plan and execute client development and VIP activities to achieve business objectives and drive the sales. Identify potential business opportunities and formulate effective business...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hermès Full time

    Store LeadershipAssume store leadership responsibilities in the absence of the boutique manager.Ensure a clear understanding and adherence to company procedures and systems.Coordinate the implementation of central projects and tools.Assist the boutique manager in preparing monthly reports, including business and commission reports.Team Management and...


  • Hong Kong, Hong Kong SAR China CHANEL Full time

    Job Mission: CHANEL is committed to preserve and safeguard the incomparable quality of each creation. With that, the Chanel & Moi program was created, which reveals a series of aftersales initiatives and services, to demonstrate our lifetime engagement with clients and our CSR commitment. To be ahead of the curve, HKMO Fashion organization will become...

  • Sales Associate

    8 months ago


    Hong Kong, Hong Kong SAR China DAMIANI Group Full time

    Damiani Group , one of the main international players in jewelry, is looking for a:   Sales Associate  for our Boutique at Hong Kong,  who will hold the important position of embodying the Damiani brand in each and every client interaction using the Damiani sales ceremony.   Sales Achievement: • Consistently achieve and exceed the monthly...


  • Hong Kong, Central and Western District, Hong Kong SAR China DAMIANI Group Full time

    Company OverviewThe DAMIANI Group is a leading international player in the jewelry industry, renowned for its exquisite designs and exceptional customer service.Job SummaryWe are seeking a highly motivated and results-driven Retail Sales Professional to join our team at our boutique in Hong Kong. As a Sales Associate, you will embody the Damiani brand by...