Boutique (Sales) Supervisor.

5 months ago

Hong Kong, Hong Kong SAR China Sotheby’s Full time

ABOUT SOTHEBY'S

Established in 1744, Sotheby’s is the world’s premier destination for art and luxury. Sotheby’s promotes access to and ownership of exceptional art and luxury objects through auctions and buy-now channels including private sales, e-commerce and retail. Our trusted global marketplace is supported by an industry-leading technology platform and a network of specialists spanning 40 countries and 70 categories which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Design, as well as collectible cars and real estate. Sotheby’s believes in the transformative power of art and culture and is committed to making our industries more inclusive, sustainable and collaborative.

The Role

As an Ambassador of Sotheby’s, you will be responsible for achieving sales targets defined by the management and proactively developing a portfolio of local and international clients. You will ensure a seamless and unique luxurious experience for every client, through memorable storytelling, product expertise and state-of-the art retail hospitality. You will be an active member in the daily operations of the store and support the Salon Manager in complying with all companies’ policies and procedures.

RESPONSBILITIES

You will co-lead and assist the Salon Manager to support the sales team Achieve and/or exceed the monthly and annual individual sales targets while contributing to the Boutique overall goal Ensure an outstanding and consistent client experience by providing customized advisory according to the client needs, solid expertise and knowledge across the different product categories, and ultra-luxury hospitality services Cultivate new and existing client relationships through exceptional retail experience, appropriate follow-up, and any specific CRM initiatives. Consistently and accurately capture client data for retention purposes, loyalty and long- term relationship building Partner with the Boutique Manager and the local marketing team to develop a plan to support events Assist the Boutique Manager in providing Retail Excellence in daily operations: floor management, visual merchandising, inventory control, opening & closing duties Demonstrate a thorough understanding of security and compliance policies, and provide support to other Client Advisors when needed Be aware of the surrounding luxury competitive environment, its dynamics and market trends

IDEAL EXPERIENCE & COMPETENCIES

Minimum 3-5 years of sales experience in the field of Luxury Retail or Hospitality Experience in new store opening High standards of client services and luxury hospitality At ease in engaging, networking and selling to HNWI and UHNWI: good understanding of their consumer behaviour General knowledge of luxury products, particularly luxury watches, handbags or fine jewlery Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy Customer oriented, strong collaborative spirit, and excellent communication skills Able to work retail hours including weekends MS office and Computer literacy Fluent in Cantonese and Mandarin, very good proficiency in English, any other language skills a plus

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