Retail Sales Professional

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China DAMIANI Group Full time
Company Overview

The DAMIANI Group is a leading international player in the jewelry industry, renowned for its exquisite designs and exceptional customer service.

Job Summary

We are seeking a highly motivated and results-driven Retail Sales Professional to join our team at our boutique in Hong Kong. As a Sales Associate, you will embody the Damiani brand by providing an outstanding client experience through exceptional sales skills, product knowledge, and a positive attitude.

Key Responsibilities:
  • Consistently achieve and exceed monthly individual and boutique sales targets by providing extraordinary service, selling skills, and a positive attitude based on sales processes.
  • Maintain good product knowledge and presentation skills to behave as a Damiani Brand Ambassador, ensuring a unique client experience throughout all touch points.
  • Succeed in clienteling and cultivate a new client base.
  • Assist clients with customer service needs while maintaining the brand's high standards.
  • Adapt approach according to client needs and motivations.
  • Negotiate and handle objections with ease.
Client Relationship Management:
  • Cultivate new and existing client relationships through exceptional service and Damiani CRM initiatives, partnering with management to develop a plan for their clients and prospects.
  • Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing available tools.
  • Partner with management to develop a plan to support and participate in in-store and offsite events and networking.
  • Ensure each client receives outstanding and exceptional customer service by providing a friendly environment, including greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge, and other components of customer service before, during, and after sales interactions.
Daily Boutique Operations:
  • Understand and comply with all security and operational policies and procedures for the DAMIANI Group and boutique.
  • Assist in merchandising and daily maintenance of displays and back-stock.
  • Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit.
  • Assist with special projects as needed.
  • Reporting: Conduct briefs and provide daily reports for HQ and local management.
  • Responsible for specific duties or assignments.
  • Contribute market environment information and competitor business activities and luxury market trends.
Estimated Salary:

$60,000 - $80,000 per year, depending on experience and qualifications.

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