Guest Services Representative

2 months ago


Hong Kong, Central and Western District, Hong Kong SAR China Ocean Park Full time

Job Summary

Ocean Park is seeking a highly skilled and customer-focused Guest Services Representative to join our team. As a Guest Services Representative, you will be responsible for providing exceptional guest services, handling guest inquiries and complaints, and ensuring a positive experience for our visitors.

Key Responsibilities

  • Provide guest services, including responding to guest inquiries and resolving complaints in a timely and professional manner.
  • Prepare and maintain accurate reports and records of guest interactions and feedback.
  • Provide administrative support to the Guest Services Department, including data entry and filing.
  • Work collaboratively with other departments to ensure seamless guest experience.

Requirements

  • Form 7/HKDSE or above
  • Working experience in hospitality industry or guest-oriented jobs is an advantage
  • Pleasant, courteous, and friendly manner
  • Good command of both spoken and written English and Chinese, including Putonghua
  • Willing to work on shifts, including weekends and public holidays

What We Offer

  • Competitive hourly rate of $75
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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