Guest Services Associate

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China Ocean Park Full time

Job Summary

We are seeking a highly skilled and customer-focused Guest Services Associate to join our team at Ocean Park. As a key member of our Guest Services Department, you will be responsible for providing exceptional guest experiences, handling guest inquiries and complaints, and providing administrative support to the team.

Key Responsibilities

  • Provide guest services, handle guest inquiries and complaints through various channels, including hotlines, emails, and service counters.
  • Prepare reports and provide administrative support to the Guest Services Department.
  • Work collaboratively with the team to ensure seamless guest experiences.
  • Meet and exceed guest satisfaction targets.

Requirements

  • Form 7/HKDSE or above.
  • Working experience in the hospitality industry or guest-oriented jobs is an advantage.
  • Pleasant, courteous, and friendly manner.
  • Good command of both spoken and written English and Chinese, including Putonghua.
  • Willingness to work on shifts, including weekends and public holidays.

What We Offer

Competitive hourly rate of $75.



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