Guest Services Associate
1 week ago
Job Summary
We are seeking a highly skilled and customer-focused Guest Services Associate to join our team at Ocean Park. As a key member of our Guest Services Department, you will be responsible for providing exceptional guest experiences, handling guest inquiries and complaints, and providing administrative support to the team.
Key Responsibilities
- Provide guest services, handle guest inquiries and complaints through various channels, including hotlines, emails, and service counters.
- Prepare reports and provide administrative support to the Guest Services Department.
- Work collaboratively with the team to ensure seamless guest experiences.
- Meet and exceed guest satisfaction targets.
Requirements
- Form 7/HKDSE or above.
- Working experience in the hospitality industry or guest-oriented jobs is an advantage.
- Pleasant, courteous, and friendly manner.
- Good command of both spoken and written English and Chinese, including Putonghua.
- Willingness to work on shifts, including weekends and public holidays.
What We Offer
Competitive hourly rate of $75.
-
Guest Services Associate
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Ocean Park Full timeJob SummaryWe are seeking a highly skilled and customer-focused Guest Services Associate to join our team at Ocean Park. As a key member of our Guest Services Department, you will be responsible for delivering exceptional guest experiences and ensuring that our visitors have a memorable and enjoyable time at the park.Key ResponsibilitiesProvide prompt and...
-
Guest Services Representative
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Ocean Park Full timeJob SummaryOcean Park is seeking a highly skilled and customer-focused Guest Services Representative to join our team. As a Guest Services Representative, you will be responsible for providing exceptional guest services, handling guest inquiries and complaints, and ensuring a positive experience for our visitors.Key ResponsibilitiesProvide guest services,...
-
Guest Experience Associate
1 day ago
Hong Kong, Central and Western District, Hong Kong SAR China Marriott International Full timeJob SummaryAs a Guest Experience Expert at Marriott International, you will be responsible for delivering exceptional service to our guests, creating memorable experiences, and ensuring a smooth stay. You will be empowered to take the initiative to address guest requests, process operational needs, and share the highlights of the local area.Key...
-
Guest Experience Associate
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Marriott International Full timeJob SummaryAs a Guest Experience Expert at Marriott International, you will be responsible for delivering exceptional service to our guests, creating memorable experiences, and ensuring a smooth stay. You will be empowered to take the initiative to address guest requests, process operational needs, and share the highlights of the local area.Key...
-
Guest Service Ambassador
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Cordis, Hong Kong Full timeJob SummaryWe are seeking a dedicated and customer-focused individual to join our team as a Guest Service Agent at Cordis, Hong Kong. As a key member of our Front Office operations, you will be responsible for delivering exceptional service to our guests and colleagues.Key ResponsibilitiesAssist in a busy Front Office environment, ensuring seamless guest...
-
Guest Service Ambassador
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Marriott International Full timeAbout Marriott InternationalWe are a global hospitality leader, dedicated to delivering exceptional experiences for our guests and colleagues alike.Our commitment to diversity, equity, and inclusion drives our hiring process, ensuring that our workforce reflects the communities we serve.We strive to create a culture of belonging, where every individual feels...
-
Guest Services Liaison
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China The Langham, Hong Kong Full timeJob SummaryWe are seeking a highly skilled and experienced Guest Services Ambassador to join our team at The Langham, Hong Kong. As a key member of our hotel staff, you will be responsible for providing exceptional guest service and ensuring that our guests have a memorable and enjoyable stay with us.Key Responsibilities:Provide warm and welcoming service to...
-
Guest Relations Associate
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Marriott International Full timeJob SummaryWe are seeking a highly skilled Guest Relations Officer to join our team at Marriott International. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their needs are met and exceeded.Key ResponsibilitiesSupply guests with directions and information regarding property...
-
Guest Services Ambassador
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China The Langham, Hong Kong Full timeJob SummaryWe are seeking a highly skilled and experienced Guest Services Ambassador to join our team at The Langham, Hong Kong. As a key member of our hotel staff, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide warm and welcoming service to guests,...
-
Guest Services Ambassador
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China The Langham, Hong Kong Full timeJob SummaryWe are seeking a highly skilled and experienced Guest Services Ambassador to join our team at The Langham, Hong Kong. As a key member of our hotel staff, you will be responsible for providing exceptional service to our guests and ensuring their stay with us is memorable and enjoyable.Perform concierge and lobby guest relations duties, including...
-
Guest Services Supervisor
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China The Langham, Hong Kong Full timeJob SummaryWe are seeking a highly skilled and experienced Guest Services Supervisor to join our team at The Langham, Hong Kong. As a key member of our hotel operations, you will be responsible for providing exceptional guest experiences and ensuring seamless service delivery.Key Responsibilities:Supervise and coordinate the activities of the concierge,...
-
Guest Service Ambassador
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Cordis, Hong Kong Full timeJob Summary We are seeking a dedicated individual to provide exceptional service and create memorable experiences for our guests and colleagues at Cordis, Hong Kong. Key Responsibilities Assist in the smooth operation of our busy Front Office, ensuring seamless guest experiences. Deliver outstanding customer service, adhering to our hotel's high standards...
-
Guest Services Supervisor
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China The Langham, Hong Kong Full timeJob SummaryWe are seeking a highly skilled and experienced Guest Services Supervisor to join our team at The Langham, Hong Kong. As a key member of our hotel operations, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued customers.Key Responsibilities:Supervise and coordinate the activities of...
-
Guest Experience Associate
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Marriott International Full timeJob SummaryWe're seeking a skilled Guest Experience Expert to deliver exceptional service to our guests. As a key member of our team, you'll be responsible for creating memorable experiences through proactive service, attention to detail, and a passion for delivering results.Key ResponsibilitiesProvide personalized service to guests, addressing their needs...
-
Guest Services Manager
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China The Langham, Hong Kong Full timeJob SummaryThe Langham, Hong Kong is seeking a highly skilled and experienced Guest Services Manager to join our team. As a key member of our Front Office team, you will be responsible for ensuring that our guests receive the highest level of service and satisfaction.Key Responsibilities:Monitor and manage the daily operations of the Front Office, ensuring...
-
Service Centre Associate
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Rosewood Hong Kong Full timeJob DescriptionAs a Service Centre Associate at Rosewood Hong Kong, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay is memorable and enjoyable.Key ResponsibilitiesProvide warm and welcoming service to guests, responding to their needs and resolving any issues promptly and professionally.Answer...
-
Guest Services Representative
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China The Peninsula Hong Kong Full timeWe are seeking enthusiastic individuals who possess a passion for service excellence, a positive attitude, and exceptional interpersonal and communication skills to take on this rewarding role. 17 paid statutory holidays Outstanding market-leading benefits Choice of MPF or ORSO retirement plan Key Responsibilities: Greet guests warmly and in a welcoming...
-
Order Service Associate
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China The Peninsula Hong Kong Full timeJob Title: Order Service AssociateWe are seeking a highly skilled Order Service Associate to join our team at The Peninsula Hong Kong. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Deliver food and beverage orders...
-
Guest Services Manager
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China The Langham, Hong Kong Full timeJob SummaryWe are seeking a highly skilled and experienced Guest Services Manager to join our team at The Langham, Hong Kong. As a key member of our Front Office team, you will be responsible for ensuring the smooth and efficient operation of our hotel's front desk and guest services.Key Responsibilities:Monitor and oversee the daily operation of the Front...
-
Guest Services Representative
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China The Peninsula Hong Kong Full timeWe are seeking enthusiastic individuals who possess a strong passion for service, a positive attitude, and exceptional interpersonal and communication skills to take on this rewarding role. 17 paid public holidays Outstanding benefits that lead the market Choice between MPF or ORSO retirement plans Primary Responsibilities: Greet guests warmly and...