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Guest Relations Associate

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China Marriott International Full time
Job Summary

We are seeking a highly skilled Guest Relations Officer to join our team at Marriott International. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their needs are met and exceeded.

Key Responsibilities
  • Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
  • Contact appropriate individuals or departments as necessary to resolve guest calls, requests, or problems.
  • Follow up with guests to ensure their requests or problems have been met to their satisfaction.
  • Receive, record, and relay messages accurately, completely, and legibly.
  • Respond to special requests from guests with unique needs.
  • Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
Requirements
  • High school diploma or equivalent.
  • No related work experience required.
  • No supervisory experience required.
  • No license or certification required.
What We Offer

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.