Guest Experience Manager
2 months ago
About Four Seasons:
Four Seasons Hotels and Resorts is a global leader in luxury hospitality, driven by a passion for delivering exceptional guest experiences. Our company culture is built on a foundation of respect, empathy, and a commitment to excellence.
About the Role:
We are seeking a highly skilled and experienced Guest Experience Manager to join our team at Four Seasons Hotel Hong Kong. As a key member of our hotel operations team, you will be responsible for overseeing and managing all aspects of guest satisfaction and engagement.
Key Responsibilities:
- Provide exceptional customer service and ensure a positive guest experience throughout their stay or visit.
- Drive the team to make an impact in the lives of our guests and colleagues alike.
- Elevate the experiences of very high-profile guests.
Requirements:
- Intuitive mindset with the passion to elevate the "elements of luxury".
- Possess 3-5 years of management experience in luxury hospitality.
- Strong communication and management skills.
- Fluent in English, Mandarin, and Cantonese.
What We Offer:
- Competitive Salary, wages, and a comprehensive benefits package.
- Excellent Training and Development opportunities.
- Complimentary Accommodation at other Four Seasons Hotels and Resorts.
- Birthday Leave.
- Complimentary Employee Meals.
Schedule & Hours:
- 5-Days work.
- This is a full-time position.
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