Guest Experience Assistant Manager

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons Hotels and Resorts is a world-renowned hospitality company that prides itself on delivering exceptional guest experiences. Our team members are the backbone of our success, and we're looking for talented individuals to join our ranks.

About the Role:

We're seeking a Guest Experience Assistant Manager to join our team. As a key member of our hotel operations team, you'll be responsible for ensuring that our guests receive the highest level of service and satisfaction. This includes providing exceptional customer service, managing guest complaints, and driving team performance to deliver outstanding results.

Key Responsibilities:

  • Assist the Guest Experience Manager in overseeing and managing all aspects of guest satisfaction and engagement.
  • Provide exceptional customer service and ensure a positive guest experience throughout their stay or visit.
  • Drive the team to make an impact in the lives of our guests and colleagues alike.
  • Elevate the experiences of very high-profile guests.

Requirements:

  • Intuitive mindset with the passion to elevate the "elements of luxury".
  • Possess 3-5 years of management experience in luxury hospitality.
  • Strong communication and management skills.
  • Fluent in English, Mandarin, and Cantonese.

What We Offer:

  • Competitive Salary, wages, and a comprehensive benefits package.
  • Excellent Training and Development opportunities.
  • Complimentary Accommodation at other Four Seasons Hotels and Resorts.
  • Birthday Leave.
  • Complimentary Employee Meals.

Schedule & Hours:

  • 5-Days work.
  • This is a full-time position.


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