Senior Officer

3 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Langham Hospitality Group Full time
{"Job Title": "Senior Officer", "Job Summary": "

Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts, Cordis Hotels and Resorts, and Ying'nFlo brands. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong.

Key Responsibilities:

  • Support the Corporate Guest Facing Application (GFA) team and Property IT champions in deploying Property Management Systems (PMS).
  • Act as a Corporate L1 contact for Properties, triaging support and product requests, liaising with GFA team leads and Vendor support teams as required. Products include PMS, Point of Sale (POS), Spa, Customer Relationship Management (CRM), Loyalty programs, and platforms.
  • Monitor and improve LHG GFA Cloud platform data models, connectivity, and architecture in an effective and scalable way, aligned to LHG's requirements.
  • Conduct training and support for hotels to ensure Standard Operating Procedure (SOP) execution and data validity.
  • Assist with the compilation of relevant application and technical documentation.
  • Create and review product enhancement requests.
  • Audit and monitor industry trends and relevant legal compliance for best practices in PMS and CRM Systems, recommend changes if required, and help implement these into the LHG digital strategy.
  • Manage Systems vendors and foster relationships.
  • Support departmental budget tasks, with a general understanding of Profit and Loss (P&L) and specific budget costs and revenues for all Guest Facing Applications and Customer Relationship Management (CRM) Systems.
  • Seek opportunities for personal development and improve relationships with internal and external channels.
  • Perform other duties as assigned by the department head.

Requirements:

  • Bachelor's degree in a technical, scientific, or quantitative field is preferred.
  • Experience working with key hotel industry systems, Shiji, and/or Oracle Hospitality Products.
  • Experience working with Loyalty programs, customer relationship management, or database marketing is an advantage.
  • Experience in Hotel Management roles, including Hotel Operations, IT Functions, and Accounting, Systems Implementation, or Program deployment is an advantage.
  • Application knowledge in Property Management Systems (PMS), F&B is essential.
  • Familiarity with Salesforce and Marketing Cloud products would be advantageous.
  • Tech knowledge in SQL, JavaScript will be beneficial.
  • Polished interpersonal and communication skills.
  • Independent, detailed-oriented, well-organized, and demonstrate a can-do spirit.
  • A committed team player, responsible, self-driven individual with a confident and outgoing personality.

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