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Guest Experience Manager

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China Four Seasons Hotels and Resorts Full time

{"About Four Seasons": "At Four Seasons, we believe in creating unforgettable experiences for our guests, residents, and partners. Our team members around the world are passionate about delivering exceptional service and making a lasting impression.

As a Guest Experience Assistant Manager, you will play a key role in overseeing and managing all aspects of guest satisfaction and engagement. You will provide exceptional customer service, drive the team to make an impact in the lives of our guests and colleagues, and elevate the experiences of very high-profile guests.

What you will do:

* Assist the Guest Experience Manager in overseeing and managing all aspects of guest satisfaction and engagement.
* Provide exceptional customer service and ensure a positive guest experience throughout their stay or visit.
* Drive the team to make an impact in the lives of our guests and colleagues alike.
* Elevate the experiences of very high-profile guests.

What you bring:

* Intuitive mindset with the passion to elevate the \"elements of luxury\"
* Possess 3-5 years of management experience in luxury hospitality
* Strong communication and management skills
* Fluent in English, Mandarin and Cantonese

What we offer:

* Competitive Salary, wages, and a comprehensive benefits package
* Excellent Training and Development opportunities
* Complimentary Accommodation at other Four Seasons Hotels and Resort
* Birthday Leave
* Complimentary Employee Meals

Schedule & hours:

* 5-Days work
* This is a full-time position
"}