Luxury Guest Experience Manager

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Four Seasons Hotels and Resorts Full time

About Us

Four Seasons Hotels and Resorts is a world-renowned luxury hospitality brand that prides itself on delivering exceptional guest experiences. We believe in recognizing familiar faces, welcoming new ones, and treating everyone with respect and kindness.

Location

We are situated in the heart of Hong Kong, surrounded by the city's top business and leisure attractions. Our hotel offers stunning views of Victoria Harbour and features an award-winning spa, innovative Michelin-starred chefs, and a range of luxurious amenities.

Job Overview

We are seeking an experienced Luxury Guest Experience Manager to join our team. As a key member of our management staff, you will be responsible for overseeing and managing all aspects of guest satisfaction and engagement.

Your Responsibilities

  • Provide exceptional customer service and ensure a positive guest experience throughout their stay or visit.
  • Drive the team to deliver outstanding results and make a lasting impact on our guests and colleagues alike.
  • Elevate the experiences of high-profile guests and contribute to the growth and success of our hotel.

Requirements

To be successful in this role, you will need:

An intuitive mindset with a passion for elevating the elements of luxury.A minimum of 3-5 years of management experience in luxury hospitality.Strong communication and management skills.Fluency in English, Mandarin, and Cantonese.

What We Offer

  • A competitive salary of HKD 100,000 - HKD 150,000 per annum (dependent on experience).
  • An excellent training and development program to help you grow and succeed.
  • Complimentary accommodation at other Four Seasons Hotels and Resorts worldwide.
  • Birthday leave and complimentary employee meals.

Schedule & Hours

We offer a 5-day work schedule with a full-time position.

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