Luxury Service Ambassador

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Rosewood Hong Kong Full time

At Rosewood Hong Kong, we're seeking a skilled and dedicated individual to join our team as a Luxury Service Ambassador. This role is perfect for someone who is passionate about delivering exceptional customer service and creating unforgettable experiences for our guests.

Key Responsibilities:

  • Provide personalized service to guests, ensuring their needs are met and exceeded.
  • Maintain a comprehensive understanding of our hotel's services and amenities, and be able to communicate this effectively to guests.
  • Collaborate with other departments to ensure seamless service delivery and exceed guest expectations.

Requirements:

  • Higher Diploma in Hospitality or Tourism management is an advantage.
  • Minimum 1-3 years of relevant experience in a sizeable luxury hotel, with at least 2 years in similar capacity.
  • Proficiency in English, Putonghua and Cantonese is essential.
  • Proven managerial abilities in people management and decision making.
  • High standards of professional manner with exceptional communication, presentation, interpersonal and problem solving skills.


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