Luxury Handbags and Accessories Sales Ambassador

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China Sotheby's Full time

About Sotheby's

Sotheby's is a world-renowned destination for art and luxury, established in 1744. Our global marketplace offers an unparalleled selection of exceptional art and luxury objects through auctions and buy-now channels. We strive to make art and culture accessible to everyone, while promoting sustainability and inclusivity in our industries.

The Role

As a key member of our team, you will be responsible for achieving sales targets and developing a portfolio of local and international clients. You will provide a seamless and luxurious experience for every client, leveraging your expertise and storytelling skills to create memorable moments. You will work closely with the Salon Manager to ensure compliance with company policies and procedures.

Key Responsibilities

  • Meet and exceed monthly and annual sales targets, contributing to the boutique's overall success
  • Deliver exceptional client experiences through personalized advisory, product expertise, and ultra-luxury hospitality services
  • Cultivate new and existing client relationships through exceptional retail experiences and follow-up
  • Accurately capture client data for retention purposes, loyalty, and long-term relationship building
  • Partner with the Boutique Manager and local marketing team to develop event support plans
  • Assist the Boutique Manager in providing Retail Excellence in daily operations, including floor management, visual merchandising, and inventory control
  • Demonstrate a thorough understanding of security and compliance policies, providing support to other Client Advisors as needed
  • Stay aware of the surrounding luxury competitive environment, its dynamics, and market trends

Ideal Experience and Competencies

  • Minimum 2-5 years of sales experience in luxury retail or hospitality
  • Experience in new store openings
  • High standards of client service and luxury hospitality
  • Ability to engage, network, and sell to high-net-worth individuals (HNWI) and ultra-high-net-worth individuals (UHNWI)
  • General knowledge of luxury products or luxury handbags and accessories
  • Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy
  • Customer-oriented, strong collaborative spirit, and excellent communication skills
  • Able to work retail hours, including weekends
  • MS Office and computer literacy
  • Fluent in Cantonese and Mandarin, with very good proficiency in English, and any other language skills a plus

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