Sales Ambassador

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Cartier Full time
Job Mission
As a Sales Associate, you will be the Ambassador of the Maison, ensuring a unique client experience before, during, and after a sale. You will achieve sales targets and proactively develop your client portfolio. You will also participate in the daily boutique operations.

Main Accountabilities

1. Sales Achievements

  • Deliver exceptional client service and ensure a unique client experience during a sale
  • Mastery of the sales process, including welcome, discover and understand, convince, close, and develop
  • Adapt to clients' needs and motivations, striving to always improve and surprise them
  • Effectively handle negotiations and objections, transmitting the passion and values of the Maison
  • Act as the privileged contact for clients in case of Care Service
  • Meet individual and boutique targets, both quantitative and qualitative

2. Client Relationship & Portfolio Development

  • Cultivate strong client relationships and develop client loyalty
  • Efficiently develop the client portfolio
  • Execute targeted CRM actions
  • Participate in client events and act as an Ambassador of the Maison

3. Daily Boutique Operations

  • Respect all group, Maison, and boutique policies and procedures
  • Participate in inventories
  • Participate in the setup and breakdowns at opening and closing of the boutique
  • Participate in the implementation of Visual Merchandising guidelines
  • Assist with special projects when requested

Key Skills

  • Strong interpersonal skills
  • Sales skills and product knowledge
  • Client acumen
  • Team spirit

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