Luxury Retail Ambassador
4 weeks ago
About Sotheby's
Sotheby's is a world-renowned auction house and luxury retailer with a rich history dating back to 1744. Our mission is to provide exceptional art and luxury objects to discerning clients around the globe.
The Role
We are seeking a highly skilled and experienced Luxury Retail Ambassador to join our team. As a key member of our sales team, you will be responsible for delivering exceptional client experiences, achieving sales targets, and developing a portfolio of local and international clients.
Key Responsibilities
- Co-lead and assist the Salon Manager to support the sales team
- Achieve and/or exceed monthly and annual individual sales targets while contributing to the Boutique's overall goal
- Ensure an outstanding and consistent client experience by providing customized advisory, solid expertise, and ultra-luxury hospitality services
- Cultivate new and existing client relationships through exceptional retail experience, appropriate follow-up, and CRM initiatives
- Consistently and accurately capture client data for retention purposes, loyalty, and long-term relationship building
- Partner with the Boutique Manager and local marketing team to develop a plan to support events
- Assist the Boutique Manager in providing Retail Excellence in daily operations: floor management, visual merchandising, inventory control, opening & closing duties
- Demonstrate a thorough understanding of security and compliance policies, and provide support to other Client Advisors when needed
- Be aware of the surrounding luxury competitive environment, its dynamics, and market trends
Ideal Experience & Competencies
- Minimum 3-5 years of sales experience in the field of Luxury Retail or Hospitality
- Experience in new store opening
- High standards of client services and luxury hospitality
- At ease in engaging, networking, and selling to HNWI and UHNWI: good understanding of their consumer behavior
- General knowledge of luxury products, particularly luxury watches, handbags, or fine jewelry
- Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy
- Customer-oriented, strong collaborative spirit, and excellent communication skills
- Able to work retail hours including weekends
- MS Office and computer literacy
- Fluent in Cantonese and Mandarin, very good proficiency in English, any other language skills a plus
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