Luxury Hotel Ambassador
1 month ago
Job Title: Luxury Hotel Ambassador
We are seeking a highly skilled and experienced Luxury Hotel Ambassador to join our team at The Langham, Hong Kong. This is an exciting opportunity for a professional who is passionate about delivering exceptional guest experiences.
About the Role:
The Luxury Hotel Ambassador will be responsible for providing world-class service to our discerning guests, ensuring their stay with us is memorable and enjoyable. Key responsibilities include:
- Welcoming guests and responding to their needs in a prompt and courteous manner;
- Providing information on hotel facilities and services, including dining options, entertainment, and local attractions;
- Handling guest complaints and resolving issues in a timely and professional manner;
- Coordinating activities and events for VIP guests, such as arranging transportation and making reservations;
- Promoting hotel amenities and services to enhance the overall guest experience;
- Assisting colleagues in other departments as needed to ensure seamless operations.
Requirements:
To be successful in this role, you will need to possess excellent communication and interpersonal skills, be able to work well under pressure, and have a strong understanding of luxury hospitality standards. A minimum of 1 year's experience in a similar role is required, along with a diploma or higher in a relevant field. Additional languages are an advantage.
Salary Range: HKD 35,000 - HKD 45,000 per month, depending on experience.
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