Luxury Retail Ambassador

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Sotheby's Full time

About Sotheby's

Sotheby's is a world-renowned auction house and luxury retailer, established in 1744. We offer a unique and exceptional experience for our clients, providing access to and ownership of exceptional art and luxury objects through auctions and buy-now channels.

The Role

We are seeking a highly skilled and experienced Luxury Retail Ambassador to join our team. As a key member of our sales team, you will be responsible for achieving sales targets, developing a portfolio of local and international clients, and providing a seamless and unique luxurious experience for every client.

Responsibilities

  • Co-lead and assist the Salon Manager to support the sales team
  • Achieve and/or exceed the monthly and annual individual sales targets while contributing to the Boutique overall goal
  • Ensure an outstanding and consistent client experience by providing customized advisory according to the client needs, solid expertise and knowledge across the different product categories, and ultra-luxury hospitality services
  • Cultivate new and existing client relationships through exceptional retail experience, appropriate follow-up, and any specific CRM initiatives
  • Consistently and accurately capture client data for retention purposes, loyalty and long-term relationship building
  • Partner with the Boutique Manager and the local marketing team to develop a plan to support events
  • Assist the Boutique Manager in providing Retail Excellence in daily operations: floor management, visual merchandising, inventory control, opening & closing duties
  • Demonstrate a thorough understanding of security and compliance policies, and provide support to other Client Advisors when needed
  • Be aware of the surrounding luxury competitive environment, its dynamics and market trends

Ideal Experience & Competencies

  • Minimum 3-5 years of sales experience in the field of Luxury Retail or Hospitality
  • Experience in new store opening
  • High standards of client services and luxury hospitality
  • At ease in engaging, networking and selling to HNWI and UHNWI: good understanding of their consumer behaviour
  • General knowledge of luxury products, particularly luxury watches, handbags or fine jewelry
  • Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy
  • Customer oriented, strong collaborative spirit, and excellent communication skills
  • Able to work retail hours including weekends
  • MS office and Computer literacy
  • Fluent in Cantonese and Mandarin, very good proficiency in English, any other language skills a plus


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