Luxury Handbags and Accessories Sales Advisor

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China Sotheby's Full time

About Sotheby's

Sotheby's is a world-renowned destination for art and luxury, established in 1744. Our global marketplace offers an unparalleled selection of exceptional art and luxury objects through auctions and buy-now channels. With a network of specialists spanning 40 countries and 70 categories, we provide a trusted platform for collectors and connoisseurs to discover and acquire unique pieces.

The Role

As a key member of our team, you will be responsible for delivering exceptional client experiences and achieving sales targets. You will work closely with our clients to understand their needs and preferences, providing personalized advisory services and showcasing our exquisite luxury goods. Your expertise and knowledge will be essential in building strong relationships with our clients and driving sales growth.

Responsibilities

  • Meet and exceed monthly and annual sales targets while contributing to the boutique's overall goal
  • Provide outstanding client service by offering customized advisory, product expertise, and ultra-luxury hospitality services
  • Cultivate new and existing client relationships through exceptional retail experiences and follow-up
  • Capture client data for retention purposes, loyalty, and long-term relationship building
  • Partner with the boutique manager and local marketing team to develop event plans
  • Assist the boutique manager in providing retail excellence in daily operations, including floor management, visual merchandising, and inventory control
  • Demonstrate a thorough understanding of security and compliance policies and provide support to other client advisors when needed
  • Stay aware of the surrounding luxury competitive environment, its dynamics, and market trends

Ideal Experience & Competencies

  • Minimum 2-5 years of sales experience in luxury retail or hospitality
  • Experience in new store openings
  • High standards of client service and luxury hospitality
  • Ability to engage, network, and sell to high-net-worth individuals (HNWI) and ultra-high-net-worth individuals (UHNWI)
  • General knowledge of luxury products or luxury handbags and accessories
  • Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy
  • Customer-oriented, strong collaborative spirit, and excellent communication skills
  • Able to work retail hours, including weekends
  • MS Office and computer literacy
  • Fluent in Cantonese and Mandarin, very good proficiency in English, any other language skills a plus

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