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Luxury Service Ambassador

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China The Peninsula Hong Kong Full time

We are seeking a highly skilled and passionate individual to join our team as a Concierge Agent at The Peninsula Hong Kong.

About the Role:

  • Provide exceptional service to our discerning guests, ensuring their stay is nothing short of memorable.
  • Handle guest enquiries regarding the city, restaurants, events, and attractions, showcasing your extensive knowledge and expertise.
  • Assist guests with transportation and flight arrangements, demonstrating your ability to think creatively and provide seamless solutions.
  • Ensure the highest degree of guest satisfaction, reflected in our excellent ratings and reviews.

Requirements:

  • Minimum of two years' experience in the hospitality industry, with a proven track record of delivering exceptional service.
  • Hands-on experience with MS Office and PMS systems, with a strong understanding of technology and its applications.
  • Excellent communication and interpersonal skills, with the ability to interact with guests from diverse backgrounds.
  • Passion for luxury and service, with a keen eye for detail and a commitment to excellence.

About The Peninsula Hong Kong:

The Peninsula Hong Kong is a legendary hotel that has been a symbol of luxury and elegance since its opening in 1928. Located in the heart of Hong Kong's vibrant Tsim Sha Tsui district, our hotel offers stunning harbour views and a unique blend of traditional and modern amenities.