Customer Service Ambassador
21 hours ago
King Deux Search & Consulting: A Specialised Executive Search Firm
">We are a bespoke talent solutions provider across financial services and commerce, dedicated to not only finding the right opportunity for our candidates but also leaving a legacy that lives on beyond the hiring process.
About Your Company
As a Customer Relationship Officer at our esteemed clients' companies, you will play a pivotal role in creating a welcoming and exclusive atmosphere for members. You will be responsible for providing exceptional customer service, fostering member engagement, and promoting the company's amenities and offerings.
Responsibilities:
- Member Relations: Develop and maintain strong relationships with members, ensuring their satisfaction and addressing any concerns or issues promptly and professionally.
- Promotion: Serve as a brand ambassador for the company, actively promoting and highlighting facilities, services, products, and events to potential and existing members.
- Guest Services: Provide a warm and courteous welcome to all members and their guests, ensuring they receive personalised attention and assistance throughout their visit.
- Administrative work: Handle customer management systems and perform ad hoc duties.
Qualifications
- Previous experience in customer service or hospitality roles, preferably in luxury clubs or hotels.
- Strong organisational and time management abilities to handle multiple tasks and prioritise effectively.
- Familiarity with CRM software and other relevant tools for member management and communication.
- Good command of written and spoken English and Chinese (including Putonghua).
Estimated Salary: $60,000 - $80,000 per annum, based on industry standards and location.
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