Customer Service Ambassador

21 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China King Deux Search & Consulting Full time

King Deux Search & Consulting: A Specialised Executive Search Firm

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We are a bespoke talent solutions provider across financial services and commerce, dedicated to not only finding the right opportunity for our candidates but also leaving a legacy that lives on beyond the hiring process.

About Your Company

As a Customer Relationship Officer at our esteemed clients' companies, you will play a pivotal role in creating a welcoming and exclusive atmosphere for members. You will be responsible for providing exceptional customer service, fostering member engagement, and promoting the company's amenities and offerings.

Responsibilities:

  • Member Relations: Develop and maintain strong relationships with members, ensuring their satisfaction and addressing any concerns or issues promptly and professionally.
  • Promotion: Serve as a brand ambassador for the company, actively promoting and highlighting facilities, services, products, and events to potential and existing members.
  • Guest Services: Provide a warm and courteous welcome to all members and their guests, ensuring they receive personalised attention and assistance throughout their visit.
  • Administrative work: Handle customer management systems and perform ad hoc duties.

Qualifications

  • Previous experience in customer service or hospitality roles, preferably in luxury clubs or hotels.
  • Strong organisational and time management abilities to handle multiple tasks and prioritise effectively.
  • Familiarity with CRM software and other relevant tools for member management and communication.
  • Good command of written and spoken English and Chinese (including Putonghua).

Estimated Salary: $60,000 - $80,000 per annum, based on industry standards and location.



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