Customer Service Ambassador
3 weeks ago
Job Summary
Cathay Pacific Airways Limited is seeking a skilled and customer-focused individual to join our team as a Lounge Ambassador. As a key member of our lounge team, you will be responsible for delivering exceptional customer service and creating memorable experiences for our passengers.
Key Responsibilities
- Provide personalized service to customers, anticipating their needs and exceeding their expectations
- Work collaboratively with the lounge team to ensure seamless day-to-day operations
- Engage with passengers, build rapport, and offer personalized assistance to create a welcoming and inclusive environment
- Monitor the lounge environment, ensuring it is clean, tidy, and well-maintained
- Conduct quality control and quality audit activities to maintain high service standards
- Assist customers with travel-related inquiries, such as baggage handling and flight connections
- Offer personalized suggestions for activities and experiences that align with customers' interests and preferences
- Collaborate with other departments to address operational requirements and maintain service standards
- Attend regular training sessions to enhance product knowledge and stay updated on airline policies and procedures
- Share passenger feedback and insights with relevant teams to improve the overall passenger experience
Requirements
- F.5 or Diploma in Hospitality / F&B or related disciplines is an advantage
- Relevant working experience in catering, hospitality, fine dining, and sizeable luxury hotel or in similar capacity is an advantage
- Work experience at lounge/airport is desirable
- Standard of spoken/written English and Cantonese. Mandarin is an advantage
- Customer-oriented, energetic, with helpful and outgoing personality
- Keen to develop a career in Food & Beverage industry
- Demonstrate a positive attitude, attention to detail, great team work, ability to work well under pressure
- Flexible and adaptable to work in different working hours, able to work overtime in case of flights delay
Benefits
- Being part of a world-class service brand to be proud of
- World-class training and structured career progression path
- A safe and collaborative working environment which embraces a diverse and inclusive culture
- Extensive medical coverage & insurance scheme for you and your dependents
- Flexible retirement scheme
- Discounted travel across many airlines for you and your family
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