Customer Service Ambassador

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

Job Summary

Cathay Pacific Airways Limited is seeking a skilled and customer-focused individual to join our team as a Lounge Ambassador. As a key member of our lounge team, you will be responsible for delivering exceptional customer service and creating memorable experiences for our passengers.

Key Responsibilities

  • Provide personalized service to customers, anticipating their needs and exceeding their expectations
  • Work collaboratively with the lounge team to ensure seamless day-to-day operations
  • Engage with passengers, build rapport, and offer personalized assistance to create a welcoming and inclusive environment
  • Monitor the lounge environment, ensuring it is clean, tidy, and well-maintained
  • Conduct quality control and quality audit activities to maintain high service standards
  • Assist customers with travel-related inquiries, such as baggage handling and flight connections
  • Offer personalized suggestions for activities and experiences that align with customers' interests and preferences
  • Collaborate with other departments to address operational requirements and maintain service standards
  • Attend regular training sessions to enhance product knowledge and stay updated on airline policies and procedures
  • Share passenger feedback and insights with relevant teams to improve the overall passenger experience

Requirements

  • F.5 or Diploma in Hospitality / F&B or related disciplines is an advantage
  • Relevant working experience in catering, hospitality, fine dining, and sizeable luxury hotel or in similar capacity is an advantage
  • Work experience at lounge/airport is desirable
  • Standard of spoken/written English and Cantonese. Mandarin is an advantage
  • Customer-oriented, energetic, with helpful and outgoing personality
  • Keen to develop a career in Food & Beverage industry
  • Demonstrate a positive attitude, attention to detail, great team work, ability to work well under pressure
  • Flexible and adaptable to work in different working hours, able to work overtime in case of flights delay

Benefits

  • Being part of a world-class service brand to be proud of
  • World-class training and structured career progression path
  • A safe and collaborative working environment which embraces a diverse and inclusive culture
  • Extensive medical coverage & insurance scheme for you and your dependents
  • Flexible retirement scheme
  • Discounted travel across many airlines for you and your family


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