Customer Service Ambassador
3 weeks ago
About DBS Bank
As a leading bank in Asia, DBS Consumer Banking Group is dedicated to helping our customers achieve their goals and aspirations. With a wide range of products and services, including deposits, investments, insurance, mortgages, credit cards, and personal loans, we strive to provide our customers with the best financial solutions tailored to their needs.
Job Responsibilities
- Perform teller duties in branch, handling counter transactions in cash, cheque, and foreign exchange with efficiency and accuracy.
- Provide exceptional customer service, meeting and exceeding customer expectations through proactive and customer-focused interactions.
- Identify cross-selling opportunities and refer customers to sales staff to promote banking products and offer differentiated banking solutions.
Requirements
- Degree holder preferred.
- Minimum 1 year of teller experience in banking operations or customer service area in Consumer Banking.
- Good understanding of branch operations, banking products, and services is an advantage.
- Customer-focused and a good team player with excellent communication skills.
- Good command of written and spoken English and Chinese.
- Fluency in Mandarin and English is required.
- HKIB Certified Banker preferred.
- Fulfillment of requirements under the Enhanced Competency Framework preferred.
What We Offer
We provide a competitive salary and benefits package, as well as a dynamic work environment that supports your development and recognizes your achievements.
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