Service Ambassador

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Bank of Singapore Full time
{"title": "Service Ambassador", "description": "Main Responsibilities

As a Service Ambassador at Bank of Singapore, you will be responsible for delivering exceptional client experiences. Your key duties will include:

  • Welcoming and escorting clients to the meeting suite, ensuring a seamless and professional experience.
  • Providing administrative and logistical support to the Service Ambassador team, ensuring seamless day-to-day operations.
  • Maintaining a clean and organized Client Centre, including meeting rooms, waiting areas, and pantry.
  • Offering a selection of drinks and services to clients during meetings, and preparing and serving food as needed.
  • Managing bookings of meeting rooms for clients and external guests, ensuring efficient use of resources.
  • Providing exceptional customer service, anticipating client needs, and responding promptly to requests.
  • Maintaining positive client relations and ensuring client satisfaction at all times.
Requirements

To succeed in this role, you will need:

  • At least 5 years of customer/hospitality service experience.
  • Excellent communication and interpersonal skills, with the ability to communicate professionally and with confidence.
  • A bubbly and sociable personality, with a passion for delivering exceptional levels of hospitality and guest service.
  • Impeccable attention to detail, with a focus on maintaining a clean and organized workspace.
  • Ability to work on a rotating roster, with flexibility to adapt to changing priorities and deadlines.
", "lang_code": "en"}
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