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Club Ambassador

2 months ago


Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Full time

We are seeking a highly skilled and experienced professional to join our team as a Club Ambassador at Shangri-La.

About the Role:

  • We are looking for someone with a minimum of 3 years of experience in the Front Office/Guest Relations department of an international-class hotel.
  • The ideal candidate will have an excellent command of spoken English, Cantonese, and Putonghua.
  • Leadership skills and self-motivation are essential for this role.
  • The successful candidate will be able to work independently and under pressure.

Key Responsibilities:

  • Provide exceptional guest service and ensure a seamless experience for our valued customers.
  • Lead and motivate the Front Office team to deliver outstanding results.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless operations and excellent guest experiences.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • The chance to work with a world-class hotel brand.