Service Ambassador

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Financial Group Full time
About Dah Sing Financial Group

We are a leading financial services group in Hong Kong, offering a wide range of banking, insurance, and financial services through our extensive network of branches in Hong Kong, Macau, and Mainland China.

Our core values are built around caring, teamwork, and progressiveness. We believe that every individual is unique and has the capacity for growth, and we strive to create a culture that fosters a sense of pride and achievement beyond just a job.

Job Purpose:

In this role, you will be responsible for handling customer inquiries about banking products and services, acting as the service ambassador of the bank. You will work primarily in a customer service role, helping customers use our digital facilities and promoting our banking services to suit their needs.

Main Responsibilities:
  • Assist the branch in achieving service excellence and sales performance goals
  • Help customers use our digital facilities, such as iPads and i-Kiosks, at the interactive zone or customer service area
  • Assist in promoting digital banking services, including e-banking and mobile app enrollment
  • Explore business opportunities to cross-sell bank products and services to customers and make referrals to sales staff
Requirements:
  • Tertiary education with a diploma or equivalent
  • At least 2 years of solid working experience in customer service in retail banks, with branch banking experience preferred
  • Good proficiency in Chinese, English, and Putonghua
  • Knowledgeable in retail banking products and services
  • Customer-oriented, proactive, and excellent interpersonal skills to enhance customer relationships
  • Strong sense of problem ownership and ability to tackle problems independently
  • Demonstrate cooperative spirit and team morale with colleagues

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